based on 4886 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good work
You have to have more entry level bikes: road and MTB. To create new cyclist to our wonderful activity. The majority of my friends and associates I can't refer them to your store. They get (sticker shocked) I send them to REI. REI has big selection of entry level bikes. That are decent bikes to get into cycling.
Everything
Their bike mechanic Edgar is my go-to mechanic. He does a great job and completes the work when promised unlike other bike shops. Their selection of bikes and accessories is exceptional and if they don't have what I'm looking for they order it.
Great service and excellent mechanics
Good selection. It's local, close to me. Helpful staff.
Very friendly, helpful and professional.
You run a nice, professional shop. Staff I have dealt with in person and by telephone have been courteous, knowledgeable, and cordial.
Great neighborhood bike store with friendly, knowledgable service.
I've been coming to Helen's for over 20 years. Love it. Staff is pretty much the same so you know they take care of their people. I always get wonderful service. Truly the best bike shop.
Great selection and friendly staff. Always feel welcome when I stop by.
I have loved and trusted Helen's cycles for many years. I would never go anywhere else.
Great communication and speedy delivery!! 5Star Service!!
Quick courteous service. A little expensive for tire sealant at $12.00.
expertise of staff and range of merchandise options.
Amazing team! I got a Dutch city bike here in the middle of the workday and there were plenty of people around to help. There is a great, quiet few side streets behind the store where they will let you take the bikes for a test ride. Also let me bring my dog in which was a big plus :)
Service was excellent
Best service department in Los Angeles, bar none!
prompt courteous, excellent service
Product availability
Service
No. I just don't have any contact with you
Extremely helpful
Every one is friendly and helpful.
Fantastic, friendly and knowledgeable staff
Best staff in cycling
Monty and Jay run a tight ship
Great service!
Knowledgeable, sales, people, varied products, huge selection, excellent mechanics
Great selection at reasonable prices.
My daughters partner has his bikes maintenance there.
Best customer service and most knowledgable staff of any bike shop out there - you don't need to go anywhere else ever! Helens is the BEST!