based on 4947 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wonderful costumer service that go out of their way. I was wanting an accessory shipped and they worked with me to find the best option.
How fast the service was.
Best service in town.
Friendly knowledge staff
Great service
Quick prompt replies and online purchase process
Very good helpful staff. Assisted in placement of the new bike for transportation back to Bakersfield.
The service team did a great job tuning up my road bike. Thank you!
Everyone was so kind and extra helpful.
I love Wilbur but the service department installed the rim strip on my rear wheel incorrectly after a bike cleaning and I got a flat five miles into my first ride after retrieving my bike. That is pretty pathetic. They should have been more careful. I can install a rim strip correctly.
The staff are extremely friendly & helpful. The pricing is reasonable and turnaround quick.
The repair team is really incredible. They are great listeners, very responsive & so knowledgeable.
They know their craft. Wilbur is a remarkable ambassador for your business.
Great selection of bikes and accessories. Great knowledgeable people. My go to place.
You were fast, reliable, and did not over charge me for the bike service.
Greg was and is wonderful.
Called me personally and told me about my issue with my TREK ELEC GO 2022.
He told me my options and how he diagnosed the issue [ very hard work and trial and error & I know from my experience with this bike -- other bike shops would have not gone to this step ]
Not only did he mention his findings we discussed warranty options and with this option - i emailed over my receipt and we were in fact covered by warranty. This was fantastic. Not only did he help me with this bike I was so impressed and actually in the mood to get a non electric mountain bike - i ended up purchasing a TREK MARLIN 5!
Andrew Flores a proud customer for life.
Fast, friendly, efficient
My salesman Cameron was terrific. He was honest and patient and help me out a lot.
Good product selection and excellent customer service.
Jay and Adam were very helpful in the planning of 54 bikes for a group activity.
Adam onsite was super kind and helpful with any questions our attendees had and even helped a few understand the working of their bike.
Great outing, thank you!
Staff is always friendly. They have your best interest in mind when getting bike services or are buying bike parts
Great staff - Monte was excellent to work with .
Quick, easy service, and friendly staff. My visits to Helen's Cycles are always easy and a pleasure to complete. No surprises and frequently in and out quickly. Although I do miss the location on Lincoln Blvd which is in my neighborhood.
Quick, accommodating and friendly
Cameron was very attentive to all my questions and concerns and answered all of them seamlessly. Rest of staff was also great. Wide selection, will be coming back for sure. Best bike shop i have ever been to.
Great local place, great customer service and job always done right!
Lots to choose from
I’ve had wonderful experiences with your mechanics and sales staff. Will definitely be back!
Great Service!
I've been shopping at Helen's for more than 40 years. It consistently provides a large selection of products and great customer service!
Mike always takes care of me. It's why I keep coming back. The service department is top notch.