based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Best bike selection and knowledgeable, friendly staff.
Always great service at fair prices.
Wilbur and Team were amazing and provided the best service for both of the bikes I brought in. They both rode like a dream and we happily took on a 30 mi bike ride down the strand from SM pier to MB pier on the most perfect sunny day. Thank you!!!
Great job on the bike tuneup!
Guys in mechanic work are great.
Very patient and helpful to a beginner cyclists like myself.
Wilber is great! Got the job done 1-2-3 and was very conscious of cost to us. Furthermore we always feel confident that the repairs are done correctly. Important when you rely on the condition of your bike miles from home or going down a steep hill!
Helpful sales person. Easy transaction. Would shop again.
I've been consistently impressed with the quality of service I've gotten from your service department.
Great rental bikes. Great communication in scheduling drop off and pick up from hotel concierge.
Monte is amazing!
friendly
Good selection, helpful people.
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The staff are always helpful, knowledgeable, and friendly.
Great service and selection. Staff were knowledgeable and helpful.
Great product and support!
Very helpful and knowledgeable employees!
Helen's knows its stuff. Staff is professional and friendly. Best bike shop in the area.
The manager is the greatest!
Your repair department is unmatched… Wilber is the best! I've been coming for over 20 years and I wouldn't buy a bike from anybody else because I wouldn't want to have a bike maintained and repaired by anyone else.
Very knowledgeable and friendly repair staff. Way better than that place on S.M. Blvd
Top quality and reasonable prices and the Best bike mechanic 👨🔧 Erick Rodas 👏🏼👍🏼 Thank you appreciate
Helen’s is one of best bike shops I have ever worked with. The entire team is devoted to making your purchase positive
Cameron was super helpful and made sure we were taken care of! Would definitely recommend and come back because of our experience.
Nice, helpful staff.
I've bought my bicycles at Helen's, and before I could afford new ones I went there to get service for my second-hand ones. The staff are professionals all the way through, knowledgeable about cycling and want you to be able to share in the joy of riding. I come out feeling confident that the only limit on my cycling safely and enjoyably is me
The staff really knows a lot about the bikes. Also, the very best customer service. People are so nice.
Was passed several times by store employees but wasn’t asked if I needed help until the 5th time. Not even a greeting.
Wonderful personal attention and knowledge about your merchandise. The mechanics are kind and efficient. Thank you!