based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Honesty about repairs. Dependable and fair.
Rented a road bike for a day. It was great all around. Bike was just what I needed; staff were super friendly and they had great comments on the route that I did. I will definitely recommend others check out Helen's if they are in Santa Monica and looking for bike rental or other service.
When someone says they want it quickly and are willing to pay for it DON’t ship it USPS.
The guys in the service department are busy, but they take time to listen and give useful feedback. Good communication and reliable work makes Helen's the right place to go.
brought my pedal-assist Trek in because my right lever/back brake were not working after i changed the tire on my own. asked the service person to fix and also check to make sure that i put the tire back on correctly, etc. dropped bike off at 1115am and confirmed that it would be done by end of day. no text, stopped by after work at 545pm and bike was not ready. came back the next day at lunch and it was just air in the brake line, easy fix, and service guy said he checked the back tire and i did a good job changing it and putting it back on. No issues. Rode the bike a half mile back to my office. At 6pm when I came out to ride home, back tire flat. Just really disappointed overall considered Helen's is THE bike shop on the westside. now i have to find a new place to fix my flat tire.
Monty was very helpful and patient with us while we were getting a bike to replace my daughter’s recently stolen one. He made excellent recommendations and was there to walk us through the entire purchase.
We are a McKinley Elementary School family and deeply appreciate how Jay/Helen’s donates a bike to our biggest fundraising event every year. It really helps us out, and I will always be a loyal Helen’s customer because of the community support you all have shown.
I tried to hit the #10 but your system insists its a 5.
Great customer service
Always friendly, prompt, skillful, honest, well-priced.
Everyone who works at Helen's is pleasant to deal with, knowledgeable, and always helpful. Whether you're new to cycling and need advice on getting started or are a skilled mechanic and just need a quick hand, they're happy to assist with a smile.
Service staff are the best and also friendly!
Brought my bike in for service with one specific item that needed attention-I think it is called the "head set". This is an area that vibrated and rattled while using the front brakes. I know it was looked at and something was done. What, I don't know. It would have been nice to know what was done. My failure is that I failed to ask when picking up my bike as it still vibrates but not as much as before.
Otherwise the bike was presented back to me clean and in good working condition after it was serviced.
Great selection of Trek bikes. Greg was incredibly knowledgeable and helpful and guided us on what to get without being pushy. Great experience in the store and highly recommend!
This is the second time that I have been in for service, the same person who tries to sell me the most expensive things and tells me it is going to take a long time. He is rather direct about telling me this is what I need and this is how long it will take. For example I called last week and asked how long it might take to re-grip the person on the phone said about 20min give or take depending on how busy. I took it in (this was a Thursday mid morning) the service guy said "will you leave it for the weekend?" then he got some grip tape and told me that they would be using this tape. I don't know any different, but I did see on the wall he went to that there are a few so I asked out of curiosity if there are different kinds (I might like to have a lot of padding) and he said sure, he had pulled the most expensive one then reverted to the cheapest one and said "well if you use gloves you only need this one really". So why did you suggest the other? When I brought my bike in just for a general service, same guy told me I needed an ultra tune up - I wasn't sure why, so I asked and he said "well you can have whatever you want but it is going to take a week." Its unfortunate, but there are so many nice folks that work there, when I was picking up my bike after the tune up one guy (tall) noticed my seat and suggested he adjust it a little, he explained why, super nice! When I got my grips another guy noticed that there was a noise as a result of the valve on my tire - fixed it, I was happy to pay for that and appreciated him noticing! So thank you for the nice consultative folks at Helens!
I was a customer at Helen's for a long time while living in LA. I've since moved away from the area but was recently back in town visiting. I brought my bike but forgot my di2 charger. The shop was cool enough to let me charge the battery in the shop so I didn't have to spend $100 on a new one. But of course I ended up buying a bunch of other stuff while I was waiting for it to charge, so well played by the shop!
Wow!! What an awesome bike shop! I was impressed with the knowledgeable staff and the variety of bicycles on sale. The manager, Daniel was so helpful and easy to work with and helped me so much. I thank Daniel for going out of his way to help me!!! So I highly recommend him to take care of any of your issues. The head mechanic is also very knowledgeable; between the two of them, they are the best of all the shops I have been to. They are the reason I go there for all my needs.
Good job Helen's Bike Shop in Manhattan Beach!! You are 5 Stars by me. :)
Happy Cycling! Roberts Cycling Adventures
Wilber is the man. He and the guys are quick, competent and professional. I appreciate that my, my wife's and my mom's bikes are well-maintained and returned quickly. keep up the good work.
The Best!!!
Service people are always super helpful and friendly and a great selection of quality products
service crew was great and fast too!
Great bike . Very friendly and helpful . Will definitely visit them again on my next LA visit .
Other than cashiers who are not very friendly, I appreciate how the other team members spend about if time answering my questions.
Super friendly staff, terrific service and killer bikes. Helen's has been my go-to spot for years.
Cameron was great. Everyone was super helpful and friendly. Excited for this next adventure on my new bike!
Very helpful and quick service.
Sales person Greg has been selling me high end bikes for years.
Always great service at Helens!
Great service from Brady.
Helens is always friendly, professional and thorough. They have a great inventory and Perform great service. 5 ⭐️
Great inventory, great store and great people!