based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always great service form knowledgable staff
Great selection of all bike related stuff
Super friendly & knowledgable!!
They are the best. Long time employees like a family
You have great customer service people.
The people! Very kind and helpful. They helped me find exactly what I needed.
Great bike, good service, easy and fast
My 15 year old bike is like brand new! Everyone was great & friendly and didnt try to upsell. Perfect experience! thanks!
Staff were very friendly and willing to lend their expertise, especially to a newbie like me.
Open on the 4th of July to take care of us, including repairing bikes! Thank you!
Service was excellent!!
Great products, incredibly knowledgeable employees, and the most efficient service. My favorite place!!
Everyone always takes care of me, and treats me like a valued customer.
Great service
The sales person was patient and very informative the past two days
I have come here two other times in the past few years, to just get information and suggestions on bikes I was interested in. Though I was buying the bikes in Conn and Minneapolis, the sales man in the past knew this and again was very helpful.
Yesterday, I purchased a new bike from your store and today another 200.00 worth oh items. You never know when a customer will eventually purchase, because of past experiences. Thank You.
I must say, of all the bike shops on the Westside, Helen’s has always been my go-to. The stock is excellent, and the staff are not only friendly but absolute professionals. This professionalism starts from the top down, as everyone at Helen’s knows their business very well. Their aim is to provide the best service to their customers, and they succeed admirably!
Just had my e-bike serviced there. Great job best mechanic in the business there!
Great customer service. Quick turn around.
Great people, great service.
Good service. Friendly and finished as promised in 2 days.
Great service
Everything. Selection, sales assistance (Greg) who is terrific, and your mechanic. I've been a customer since 1975. That says it all!
Your repair technicians are very helpful, friendly, and efficient. I brought my bike in on Wednesday morning, and they called me on Thursday to say it was ready. I was please and surprised by the quick turnaround.
First, the staff is ALWAYS approachable and supportive. You've built a good community with how you interact with people.
Service / product / etc all solid as well.
Ian did an excellent job. He’s very knowledgeable about bicycles and cycling equipment, so all I had to do was give him my budget and he provided me with different choices while avoiding being pushy. I'd definitely buy from Helen’s again
Great staff
Very positive attitude, great spacious place, amazing product line. Harkins to the bike shops of old.
The store is fully loaded with bikes and accessories and the staff is friendly and has real expertise.
Cameron was super helpful and knowledgeable (SM location)!
The honest and caring cycling people!