based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and good quality
Overall, I'm pleased with Helen's. My wife and I each bought our bikes there.
Recently, I was involved in a bike accident. I brought it in for repair last week. To my surprise, the cost was $1100.00. I really feel as if I should have received a phone call prior to the repair. I had no idea that it would be that expensive, and I just would have appreciated having some time to think about it before the actual repair was completed.
Thank you,
Name removed
Everyone is great - from service to Cameron in sales
The repair department was fantastic. They accepted my bike and replaced several parts, serviced it, and told me it would be a one day turnaround. I’m reality they got it back to me the same day. Kind nice folks.
Love the team! Very helpful. Very friendly. Trustworthy. Lots and lots of different kinds of bikes. They even have an amazing bike repair on site. They have bike clothes, pickleball paddies, accessories, sunglasses! Parking is easy and free! Daniel is especially helpful!
Friendly knowledgeable service.
Thank you all these years.
Technician diagnosed issue and resolved. Had my bike up and running in no time (it was in the shop for a couple of days - I expected that).
Service from staff and bike mechanics especially they are 10/10
The wide range of bicycle manufacturers and models in stock can't be beat when you're looking to purchase a new bike. You can road test just about anything you're interested in. Maintenance of your current bicycle is top notch. I drive from Thousand Oaks to get my bicycle serviced.
You guys are terrific! The item I ordered was waiting for me and your repair folk helped me deal with some tiny little problems. What a nice staff you have!
NIce selection of quality products with service that is helpful but not pushy
I like Adam.
You have a huge selection and all your sales people are knowledgeable and helpful. Your service department which I drive over 20 miles to come to is the best in all of Southern California.
Use them for most of my purchases, and always for service.
The best! They go the extra mile to please the customer!
THE SALESPERSON WAS VERY HELPFULL.
Excellent customer service and repairs were great!
Very professional and responsive.
I love Helen's Cycles.
The service is always great. The bike feels great. I know I'm just a duffer but they treat me like I'm a real cyclist.
Very helpful every time I come in for service.
Friendly knowledgeable staff
Sales staff are great! very knowledgeable and helpful!
Helen's always seems to have the right gear when I need it.
The only reason i'm not giving a 10 is because they didn't have the long-sleeved jersey i wanted in my size ;)
High quality
Very fast turnaround, good pricing, straightforward, excellent communication.
great prices, very knowledgeable and easy
I had a full tune-up done as well as some repairs. Wilbur always makes time to help me out as he has serviced my bike for years. They do quality work.
Very friendly, helpful, and not pushy. Ben made the buying experience seamless. Very knowledgeable and I felt they wanted me to make the right choice I felt comfortable with based on my needs.
Brought bike in for flat tire repair. Repair completed while i waited. Tire flat again the next day. Will return for second repair today. Request that the cause for the flat is confirmed before 2nd repair is attempted. First name removed
Friendly and knowledgable staff and great service.
You stock great bikes and accessories and your staff is knowledgeable and friendly and your pricing is competitive. Very happy you've stayed in business this long.
Great selection of Pinarello frame sets! Monte is always super helpful and able to turnaround builds quickly.