What our customers think of us!

You’re the only bike shop I’ll go to, for the last 5 years. Thanks for always doing it right, and charging me fairly.

This is a great bicycle shop…well stocked and a staff that goes out of its way to get everything right…thank you for all of your help during my trip to Santa Monica, it is much appreciated!

Very professional and prompt service.
Good inventory on new bikes and knowledgeable sales staff.

Appreciate the amount of knowledge everyone I spoke with had, and that you were able to help me with my bike issues fairly quickly and easily

👍

Everything

Fast and friendly

Excellent service would highly recommend !

Great technicians. Honest people and very knowledgeable.

Wilmer and Eric are the best in town wilmer always treats me very respectfully and is very friendly and helpful and Eric is also his mechanical knowledge is top notch these guys are winners yours sincerely Ken Brooks

Very knowledgeable folks in the fix it department. Great store with lots of accessories and reasonable pricing. My giro bike shop on the west side!

Monty is great

Friendly and knowledgable staff (Ian is the best), good prices

Thorough, knowledgeable and good comminicators

Everyone was super friendly and helpful!

Put my new Trwk bike together perfectly and had a good chat with a a few guys at the store regarding tail lights, chain lube etc.

I bought a gift card there for my sister, who loves your shop. It's her and her husband's go-to for anything bike-related.

Fully knowledgable staff and always willing to go out of their way to make sure everything is done to your satisfaction. Whether you are trying to fix a tire or have them help you with ordering parts or anything else you can imagine.
Amazing people and service each and every time.

The knowledgeable and helpful staff

You get always a great welcome and good service

I came in for a tune up and ended up getting a new bike rack. The sales associate helped me quickly find what I needed and even helped me install it on my car. I’m a mom with two boys and it would have taken me a long time to figure it out and have the time to do it. He was patient, taught me how to do it, and set it all up for me. That’s what customer service is all about and it’s a forgotten art. There are lots of bike shops around, but nothing quite like Helens. Thanks!

Great customer service! Quality repairs and product.

Brought my bike in for a diagnostic work up first thing upon store opening and a fix/Upgrade. There was very little communication upon drop off and I felt like maybe I should check in at the end of the day to see if the diagnosis had been made. Nobody knew anything about my bike and told me they weren’t sure when they’d even have time to look at it. It all felt very dismissive and like they were so busy they didn’t care about my bike. So I asked if they had an estimate regarding when they’d be able to at least plug the bike into a computer and diagnose it. Nobody had any idea. So I drove across town and picked up the bike. I’d rather bring it to someone that values me

Competent service.

Immediate assistance and courtesy. Always a great pleasure to be there in that main corporate shop. The friendliness and friendship is so welcoming.

I love your store and your staff has always been super helpful and very friendly. Specifically, I recently had a great experience with Wilbur who went to great lengths to diagnose and fix an annoying noise issue. I wish I knew the names of the other mechanics bc they're honestly all great, I've never had a bad experience. In sales, Ian and Monty have also been very helpful. Your cashier (apologies for not knowing her name) is also wonderful and very friendly. Again, I've never had a bad experience in your store. Thanks so much for everything!

Great service on my bike fixup!

Went in for a wheel repair and certainly didn't expect it to be done same day.

Very much appreciated.

Quick and affordable

Friendly and informed.