based on 4947 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Brought bike in for flat tire repair. Repair completed while i waited. Tire flat again the next day. Will return for second repair today. Request that the cause for the flat is confirmed before 2nd repair is attempted. First name removed
Friendly and knowledgable staff and great service.
You stock great bikes and accessories and your staff is knowledgeable and friendly and your pricing is competitive. Very happy you've stayed in business this long.
The repair shop guys aree the best!
Jay and Helen’s are the best!
Knowledge of products, courteous and friendly work staff, and inventory
Great mechanics
Great range. Good parking. Club discount. Nice staff.
Fixed my bike quickly and it was not the battery as feared.
Outstanding professionalism
Very friendly service
Great customer service
Employees are outstanding with good service and advice. I trust that they only recommend what I need. I have been very pleased for years.
Wilbur was very helpful and did a good job. I would have appreciated a full cost estimate before the work was done, but not that big of a deal.
Helen's bicycles is a full featured store. I ride old bikes. Helen's is my best chance of finding replacement parts if something breaks. If Helen's doesn't have it I have to scour the web.
Love Helen's! Bring my bike in for a spoke repair, get it back a few hours later and my brakes are tuned up as well.
Good selection. Great customer service. Cameron was very helpful!
Adam was fantastic to work with in my bike rental. Good and efficient and extremely knowledgeable!
Eric was excellent in his repair/replacement of a tire. He completed it within minutes and perfectly. He was very polite and an expert in his profession. I will highly recommend Eric and Helen's Cycles.
Name removed
Best place to go
Great service! Perfect bikes! Thanks a lot, very warm welcome to L.A.
Brady is great and had provided excellent customer service for my daughter and myself for many years now.
Willbur is a great asset to helens. Very customer oriented.
Great staff: knowledgeable, patient, friendly. I also love the vibe of the store, the layout, product selection and the fact that they have history in their location. Thank you!
Great Service!
My lower score is becuase I am concerned about the fac tha twice inte 6 months that I have had my TRek Domane + bike I have had to have the rear brake adjusted. The first time it was done free of charge but now about 3 months later I had to have it done again.. I did not receie a satisfactory explanation why it recurred so soon. this is a new bicycle so why the same problem within 6 months.
Excellent
Great service from Colin (?) with the bike chains and Rosie is always there at check-out. You guys are great!!
Professional services, knowledgeable staff, quick response and great attitude. Thank you
Very friendly, helpful, and not pushy. Ben made the buying experience seamless. Very knowledgeable and I felt they wanted me to make the right choice I felt comfortable with based on my needs.