based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent products and customer service.
Everytime I come in to fix mine or my kids bikes. Everyone is always kind! Prices are always reasonable. 👌
The staff at Helen's were knowledgeable, helpful, courteous, friendly, professional, attentive, efficient, organized and fair with regard to pricing. I have shopped there for a decade and always feel well taken care of.
Great people and service! Prices are a little high, but considering the location...
The people, the service and the quality of the service.
Extremely knowledgeable long-tenured staff able to troubleshoot issues with bike operation and suggest cost-effective solutions. Good inventory of all types of bikes and gear.
The staff and selection are the best!
Monty is amazing. Always has been. A true gem. After the tragedy of losing everything in the Palisades fire, he made getting back on a biks so incredibly easy. Grateful...
Great local bike shop. Great selection of bicycles, the prices are competitive and the services are top-notch!
Helen's Cycles has stellar customer service.
Prices can be a
Very friendly and helpful staff. Quick service too.
The people working at Helen’s are wonderful! They are friendly, helpful, quick and knowledgeable. It reminds me of how customer service used to be! I’m so happy we have the guys at Helen’s in our community.
Adam was great!
Maintenance
Very happy with the customer service.
Daniel, Greg, Hector and all the employees make Helen's Manhattan Beach the best shop around.
Friendly staff that provides options for purchases and service. Tech team is also good and I only trust them to work on my bikes.
Excellent, expeditious service in the Service Dept. Employee went above & beyond.
Wilbur is the BEST. Love Helen's. We left our bikes at the shop during the fire...so fortunate to have saved the them. Thank you thenk you thank you!!
Awesome services but a little pricey!
N/A
Well I love the bike I purchased. It is just what I was looking for and Greg was very knowledgeable!
We had a great experience renting bikes, and receiving awesome service from Adam, who gave us so many useful tips.
Route selection at the area could be great
The service and bike shipping department folks are so friendly, deeply capable, and professional.
Friendly staff and excellent work each time we bring our bikes in. Thank you!
Cameron is the best. Your team is the ONLY real bike shop to go to on the westside of LA
Russ
Customer since 2010
Fast, easy, professional.
Customer service is second to none. Thanks Helen's Cycles!