Helen's Cycles
2501 Broadway
Santa Monica
CA 90404
United States

Average rating: 9.5 out of 10 based on 4839 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 23, 2024 — Rated 10 out of 10 by Chris Reeder Helen's Cycles Santa Monica
What do you like about our products and services?

Everything was so great. Thanks! Allen was awesome. Super helpful!
Report a concern   June 23, 2024 — Rated 10 out of 10 by S.R. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Very helpful, friendly and professional.
Report a concern   June 22, 2024 — Rated 10 out of 10 by T.M. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Received very friendly and professional service.
Report a concern   June 21, 2024 — Rated 10 out of 10 by P.K. Helen's Cycles Santa Monica
What do you like about our products and services?

Wilbur is top notch!
Report a concern   June 20, 2024 — Rated 10 out of 10 by E.S. Helen's Cycles Santa Monica
What do you like about our products and services?

Good service.

Report a concern   June 20, 2024 — Rated 10 out of 10 by Bryan Paul Helen's Cycles Santa Monica
What do you like about our products and services?

Great service.

Report a concern   June 19, 2024 — Rated 0 out of 10 by T.G. Helen's Cycles Santa Monica
How did we disappoint you and what can we do to make things right?

I ordered a Kask Koo glasses replacement lens a couple weeks ago and never received it.
Name removed
Report a concern   June 19, 2024 — Rated 10 out of 10 by Micaael Lushing Helen's Cycles Santa Monica
What do you like about our products and services?

Amazing customer service and an outstanding experience overall. Helens will always be the best bike shop because of their team of caring individuals.

Report a concern   June 19, 2024 — Rated 10 out of 10 by D.H. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

You always do your best to deliver value and convenient service. All the best.

Report a concern   June 18, 2024 — Rated 10 out of 10 by Jeff Whiting Helen's Cycles Santa Monica
What do you like about our products and services?

Always appreciate the flexibility and responsiveness of the service department!
Report a concern   June 18, 2024 — Rated 10 out of 10 by P.G. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Everything - friendly staff, great service, excellent products

Report a concern   June 16, 2024 — Rated 10 out of 10 by Eduardo Zaragoza Helen's Cycles Santa Monica
What do you like about our products and services?

Friendly staff and great customer service!
Report a concern   June 16, 2024 — Rated 10 out of 10 by S.V. Helen's Cycles Santa Monica
What do you like about our products and services?

Expertise, good service, good inventory, locaton
Report a concern   June 16, 2024 — Rated 10 out of 10 by Ann Beebe Helen's Cycles Santa Monica
What do you like about our products and services?

My bike was serviced well and quickly. Top notch bike tecnicians who care about their customers.
Report a concern   June 15, 2024 — Rated 10 out of 10 by Timothy Mayfield Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Professional and honest

Report a concern   June 14, 2024 — Rated 10 out of 10 by Leszek Pawlik Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Good service
Report a concern   June 10, 2024 — Rated 10 out of 10 by J.M. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Edgar is the maestro.
Period.
Report a concern   June 9, 2024 — Rated 10 out of 10 by J.S. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

able to provide hard-to-find, older Sidi caliper buckle
Report a concern   June 6, 2024 — Rated 10 out of 10 by Jeff Shimizu Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Expert prompt service
Report a concern   June 2, 2024 — Rated 10 out of 10 by Peter Belisle Helen's Cycles Santa Monica
What do you like about our products and services?

Eric is the best mechanic. Period.
Report a concern   June 2, 2024 — Rated 10 out of 10 by K.V. Helen's Cycles Santa Monica
What do you like about our products and services?

Wonderful job with basic tune up. Bike looks spotless and gears shift smoothly

Report a concern   June 2, 2024 — Rated 7 out of 10 by B.O. Helen's Cycles Santa Monica
What could we do to improve?

Better communication amongst team members serving the client.

Report a concern   June 2, 2024 — Rated 4 out of 10 by M.T. Helen's Cycles Santa Monica
How did we disappoint you and what can we do to make things right?

I keep hitting 10 and it thinks I hit 4. This email feedback is not working. The answer was 10, everything was great.

Report a concern   June 2, 2024 — Rated 10 out of 10 by Patrick Hayden Helen's Cycles Santa Monica
What do you like about our products and services?

Friendly and knowledgeable employees! Prices too high but best customer service of all the LBS!

Report a concern   May 31, 2024 — Rated 10 out of 10 by W.D. Helen's Cycles Santa Monica
What do you like about our products and services?

Friendly knowleable stafffff
Report a concern   May 31, 2024 — Rated 10 out of 10 by Lou Voiler Helen's Cycles Santa Monica
What do you like about our products and services?

Personalized service. Helpful on my build; head Tech answered a bunch of questions to make sure I assembled everything correctly. Great shop.
Report a concern   May 29, 2024 — Rated 10 out of 10 by M.J. Helen's Cycles Santa Monica
What do you like about our products and services?

Great service
Report a concern   May 27, 2024 — Rated 10 out of 10 by Alejandro Diaz Helen's Cycles Santa Monica
What do you like about our products and services?

Great stock
Amazing customer service
Report a concern   May 27, 2024 — Rated 10 out of 10 by R.B. Helen's Cycles Santa Monica
What do you like about our products and services?

Quick, great service, and quality service
Report a concern   May 26, 2024 — Rated 10 out of 10 by M.B. Helen's Cycles Santa Monica
What do you like about our products and services?

Best bicycle shop in town, thanks to Cam and the rest of the knowledgeable team.

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