based on 1610 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent place to buy, excellent service. All the people that work there are highly knowledgeable, and honest. Always good advice.
Great, as always! But I didn't get a note that my bike was ready / when it was ready and kinda sorta waited and then called to check in. No biggie but generally was looking out for a note.
I returned a couple items that I paid cash for and weeks later have yet to receive the refund.
Its important to have people that enjoy cycling assistance with purchases and help. In the repair area and upgrades.
Amazing service! Made me feel like I was prepared to take on the road
Attentiveness
You did a great job on my bike's tune-up. The brakes don't squeak anymore and the bike rides great. I even got the bike back before the estimated time. Thanks.
Very likely
Eric, Wilbur and the rest of the mechanics have been so helpful
For so many years...I'm so thankful for the great service over the years
We went to Helen’s thinking we would try out a few bikes. Adrian explained the various options and was friendly and knowledgeable. He helped my husband and I find the perfect bikes. We ended up purchasing two bikes with accessories and they were ready to pick up as promised. The manager Mike was also very welcoming and helpful as well. Thrilled to have visited Helens Bikes and will be a loyal client for life!
Simply the best; products and customer service.
Everything!
Prices are high
Huge product selection and expert service.
Gantt was super helpful and knowledgeable! Helped me decide on my first bike and I absolutely love it!!
Had previously met with Brady the week before with my husband who he sold a bike to a few days prior - called ahead and confirmed he was working and loosely said I’d be there round 12pm. My name was already on the waiting list but I waited about 30 minutes till someone called me up (I assumed it was Brady) after 5 minutes of chatting to the guy realized it wasn’t Brady... got sold the Verve 1 bike and after paying I reviewed the receipt and realized it was not the Verve that Brady had emailed me about. The one I received was cheaper - realized the other guy showed me the Verve 1 instead of Verve 2. Was pretty annoyed as I did want to liaise with Brady and I had done my research on Verve 2.. I told the other guy about the mistake so he then ended up showing me what the Verve 2 looks like but flagged it was a different size and by that stage I just went with the Verve 1... Hopefully it’s ok when I ride it!!
Next time, I’d flag to the customer that the person they’re waiting for is still n/a and that someone else can assist if needed - that way the customer can decide whether they’d prefer to wait or go with the other person... would also always confirm the exact model rather than generally talking about it.
Such awesome personal touch, great recommendations, and an all around fantastic experience
your staff is very polite and have the bike know how
Alex greeted me at the door and provided friendly knowledgeable service.
Great service. Friendly people. Stress free.
Quality, style and expertise.
Excellent service. Friendly people, knowledgeable and fast. They returned my repair bike exactly when they said they would--even a little earlier than I thought
Great staff with knowledge of their products
Service was prompt and very organized. I'd definitely recommend this shop to others.
When I first started shopping for a bike, there was almost nothing available. So, I left my contact info with the store and, as soon as they had what I was looking for, they contracted me and held the bike until I could get there the next day.
Customer service
Very thankful to have Eric who is a master mechanic at Helen’s. He has extensive knowledge about Campy products and was able to fix an issue where others could not figure out.
It was worth the wait. The Trek 820 I got rides so smoothly. The service was quick too
Everything
Great variety and quality of products. Staff is very knowledgeable. Always great bikes and other equipment in the store. Helen’s will try to give you a good deal on high-end bikes.