based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have been buying bikes from Helen’s for at least 25 years. Tony’s knowledge and assistance have been extremely helpful and Wilbur provides great and very responsive service.
There has never been a time where Helens, it’s owners, management & staff, including repair, have not been friendly, professional and have honored product guarantees and in some cases have gone above and beyond! So happy to recommend.
Gilbert M. Roswell
Terrific customer service. Superb merchandise selection. Very efficient experience.
Friendly and fair price ..
I felt very safe as well 🧡
Very helpful
I dropped my bike of to get the derailer hanger replaced. They ordered the part for it but due to Covid and fires in Santa Cruz, it took a very long time to get the part shipped in. Once the part came in they repaired the bike quickly and let me know to pick it up, taking approx 2 months. However they comped the price of the part without me asking because of the time that it took to repair, which I really appreciate. Thanks a bunch!
Great service with friendly staff and a wide selection of products.
Excellent service, best mechanics in the business. They meet all of your needs.
Nice and timely
I have purchased 2 of my bikes at your store - I like the service, convenience, and the friendly helpful staff.
The staff was extremely helpful and accommodating.
I forget the associate's name who helped me, maybe Amanda. She is blond. She was eager to assist me with a quick dilemma of getting my seat attached to my post. It loosened up and I was unsure how to get it attached properly. She dove in and briefly asked for assistance from one of the technicians. It was very much appreciated. I am back on my bike! :-)
Greg and the team are amazing. Really nice people and a super welcoming environment.
I made four long distance calls asking about a gift card being mailed to me and was told NO
So I contacted our daughter in law and she found a link where u was able to
Your staff I feel are very rude in the phone
Friendly, professional, reliable staff. I have great confidence in their ability to help me with my bike needs. Also, I appreciate their community involvement.
Everyone was helpful in the sales and service prep for my new Electra bike.
Great service and selection. Did a great job on social distancing and provided a very clean environment. Thanks for having bikes in stock for pick up.
great shop... staff is smart, effective and polite.
Quality , friendly and knowledgeable
Great repair and maintenance department, everyone is very nice, too. : )
Highly qualified people. Friendly welcome in the shop. Excellent products.
Eric Rodas always takes such good care of us and does an incredible job!
You actually had the product I was looking for on first attempt! The purchase was quick and the assembling of the “extras” purchased for the bike was fast. One stop shop! Customer service was great as well. THANK YOU!!
I trust and depend on the staff at iMartin.
People were great to work with found a bike that was suitable for our needs
GOOD QUICK SERVICE.
Your service was excellent, emstaff was very friendly and helpful., I am very pleased with my new Trek Townie.
The immediate service and the overall kindness from all of the staff. The customer discounts are awesome for me. Both stores, I Martin and Helen's in Santa Monica are outstanding.
Easy to use website to purchase a gift card.
1. Availability of a bike which was difficult to find during the pandemic (I came up all the way from San Diego)
2. Staff was knowledgeable and responsive (especially Jay speaking to me over phone / text).
3. Staff installed purchased basket and lock quickly.
fast, capable