based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service, and the work done on my bike was perfect
I LOVE my new bike! Alex K. was my salesperson, he was helpful and knowledgeable.
Thank you!
The range of affordability, the quality of the products, the personal attention paid to the ordering process. I appreciated a personal email from Mike, clarifying what I needed and the fastest and best way to receive it. My daughter is so happy with her gift!
There was a great selection of products. Before I left with my new bike the basket and lock were installed. The sales person, gant, answered all my questions and found me the perfect bike.
Super friendly and helpful service!
Helpful and didn’t rush or talk down to me.
Brady was great. He took the time to give thorough answers to all my questions and worked with me until I was comfortable enough buy a bike. After the purchase, he also took the time to run through how to use and take care of the bike. I took it out for the first ride yesterday and set all kinds of PRs! I had blast!
Professionalism, customer-focus, friendliness.
I love Helen's = products, service and repair dept. great people.
Friendly and helpful staff, they are always there to answer questions and help me pick out what I need and they also have a passion for cycling so I enjoy hearing their perspective on new bikes and products
I already referred two friends there to get their bikes tuned because their mechanics are also really good and easy to ask for advise too.
Knowledgeable and friendly
Staff is extremely knowledgeable and patient!
I worked with Eric to choose my new mountain bike and he was excellent. Did a great job helping me to find the right bike in the right price range. He was very knowledgeable of the products and showed me how to adjust the the hardware etc. Went for a ride today and am very happy with the purchase.
Thank you again,
Rob
Thank you for your prompt and friendly service! Never a wrinkle even during Covid. 👏👏👏
The staff is very friendly and caring and you know you’re in good hands. Fast service and good quality too!
Helen's is the Go to Bike Shop for all your needs. Great Service and Knowledgeable Staff.
Friendly service. Easy availability of test rides.
Awesome treatment given by Daniel. I was looking for this part for almost 6 months everywhere and until I reached Helen's Cycles Manhattan Beach store I was able to finish my search and get the spare part I needed.
Daniel also believe on me and was very patience on waiting for me on late arrival so I can get this part before my flight leaves. Totally a great and awesome experience.
I was very pleased with the work done on my bike tune up. It is now like a brand new bike.
The entire staff is friendly, knowledgeable and very professional.
Friendly staff. Only shop in town with a bunch of Elektra Bikes in stock!
Quick efficient perfect
Really great personal service, amid a pandemic. Came in to look, left with a bike.
Same day repair -- in an hour!!!
Very nice staff.
Professional work.
I love your store and your choices of bikes, apparel, equipment.
I have made many purchases at your store and have always been very satisfied.
But I think that some of your prices are too high.
I was in on Friday to get some new cleats for my shimano shoes.
I got a pair of Look Keo 4.5D in grey.
They were $39.99 plus $10.00 to have them install, which took about 5'
Over the weekend I was curious to check prices. They were $20.00 at all the online bike retailers and also $20.00 at Amazon with free shipping. I could have easily installed them myself.I needed them for a ride on Saturday and ordering online would have taken a few days.
I felt ripped off for paying twice the price and wanted to let you know of my disappointment.
great job! you helped me and my son david get some great bikes. thank you!
Nice friendly staff, knowledgeable
Best bike shop on the West Coast!
Helpful staff - always super engaged and a great selection of merchandise - I can always find what I need - and look forward to my next visit!
Great service and appreciate the Covid processes you have put into place.