based on 4947 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always a great and friendly service!
Bought bike and head asvories, horn and mirrors. Great selection and service
Great technical service, everything well organized, great merchandise
Nice selection and quality products
Great service, great knowledge and great people in general. You're treated w/ love and kindness know matter what your level of experience is in the biking world.
Scott, Ernesto and Leo went above and beyond to help me w/ repairing my bike as an inexperienced MTbiker and I am very appreciative of that.
Shop no where else!!!
Very attentive
Friendly and knowledgeable staff, well-stocked store. Took my hybrid bike in for the Ultra tuneup, new brake cables/pads. It's now riding, shifting, and braking perfectly.
Extremely good adherence to COVID-19 regulations.
Excellent service, would recommend to all my friends and family
Milton is the best mechanic in Los Angeles!
Friendly, knowledgeable and courteous without trying to sell you something you don’t need. Products are a good range from affordable to high-end.
Super professional and friendly staff. Great service. Great selection of products.
The All Staff are very accommodating.
Disappointing pre-sale. Unfriendly service. Not up front with policy.
Frank was extremely helpful and gave me all the options that I needed for buying a new bike. I love this place!!!
Very helpful staff. Professional and no "hustle."
I was looking for a trek verve 2or 3 in a small & my daughter found this store so, I call and they had the bike, yay !!!
Adrian, was able to put the bike on hold for me without any issues. I traveled 2.5 hours to get this bike for my daughter
I had a service appointment, and they delivered what they promised.
Great personalized service and selection of products!
You have all the options available and people at Helen’s Cycle are polite, professional, and
personable.
best cycling shop in Los Angeles. Going in there you know you'll get great service and it's like talking w/family.
I called for a bib short and they told me they have it in stock, but when I got there it was another brand that they tried to sell me, waist of my time, then I ordered it on line and after a day they told me they don’t have it in stock!!!!
Also they have not refund my money yet and they should of refunded right away.
Knowledgeable, friendly staff
Very kind and helpful staff. Limits on customer counts to improve health safety. Very knowledgeable service team and supportive with all requests.
A awesome bike and the Serice was great!
I met two different people in the store, on two different visits: Seth and Greg. Both were super patient and helpful with all my questions. I never felt rushed or patronized. I only felt heard and respected.
My daughter got to try out a bike and Greg cut the seat down for her. Then I tried out a bike and LOVED it. Greg then helped me get both bikes (my daughter's, with a new seat, and my new bike) onto the bike rack on my car.
Very positive experience. Looking forward to getting my daughter her bike, when it arrives.
Great service
Staff is very courteous and helpful, service quality and location are great.
Great Service! Adam was very knowledgeable about EVERY facet of the cycling world. I had a wonderful experience and learned tremendously from Adam's comprehensive command of product detail. I will most definitely visit again!
Your service department is the best! Wilber… Nothing can compare! I have to buy all my bikes from your store simply because there’s no place I would bring a bike other than to Wilber!
We have been buying bikes from you for over 20 years. I trust iMartin implicitly. I love the Trek bike you sold me over the weekend. Can't wait to get back to biking!