based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amanda helped us and found the bike we needed (and had searched for) within 10 minutes. She knew all the answers to our questions. Highly recommend!
Helpful service!
Love the bike rack that was recommended and the friendly and helpful service. Surprised me when I went to get it that they put it together and and on my car for me and showing me how it works . Didn’t have to learn it on my own.
I appreciated the help and response to come in and test out the new bike! Everyone was helpful and considerate. The quality of the bike and price was totally great! My neighbor recommended I go shop at Helen's and now I surely will say that to others!!
Great selection of products and reasonably priced services
less waiting
Friendly and knowledgeable staff work at Helen’s. After shopping there I feel as though I want to ride my bike even more!
I was given a motorized bike for Christmas and needed to obtain a few items to enhance the safety factor. Being in the area was a factor, but the real pleasure and surprise was that Ernesto noticed I was looking a bit perplexed and came over to offer his help, without me having to stop and ask anyone. He listened and then offered suggestions, which have worked out great. In a service society, your establishment not only offered service, there was no pressure, no sense that one product was being pushed over another - it was unbiased and designed to fit my needs. The store is well organized, lots of open space and bright and welcoming.
Leo is great!!!
Your organization is great !
Very happy buying and servicing all my family bikes.
All 6 bikes were purchased from you.
Keep doing what you do best, Bicycles !
👏🏼👏🏼
I got incorrect advice on what pedals and cleats fit together, which led me to buy items i didn’t need. I then needed to return to the store to buy further items. It happens, i guess.
Excellent customer service!
Thank you! Great customer service.
Buying a mountain bike for my son for Christmas as well as reassembling my road bike was a very pleasant experience at I.Martin. We've been going to this shop for many years. Very knowledgeable, professional and friendly staff. I highly recommend this bike shop!
Focus on quality and expertise. Cameron made the experience wonderful.
Ease and helpful
Order a helmet only to find out 2-3 days later that it was out of stock until February. Picked up another helmet and the staff was super rude.
Love the shop and people there.
Erick is a great mechanic and always super friendly/helpful!
Great selection knowledgeable staff.
Friendly people, experienced mechanics.
They are too notch and the staff is great!
Corrected my bike assembly mistake (w/o laughing at me) the day before Christmas eve. My daughter will no not have to curse out Santa. Many thanks!
Great customer service!
Kowledgeable service people, and they called as promised.
Great selection of bikes even during a pandemic
Was a pleasure to work with Eric in selecting the bike. He was very thoughtful and patient. Cameron also provided some helpful early guidance
Great service!! Friendly employees, will definitely recommend and will be a loyal customer.
Service was excellent.
The staff knows their stuff and are extremely helpful.
Personal attention is great!
The people!