based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was very helpful and I found just what I needed
Everything, it’s the culture of the shop that has me hooked. The products are all superb, those being bikes and everything else along the walls and sections of the store. The services? Don’t even get me started. You walk into Helen’s knowing immediately that whatever you need help with, surely you’ll be able to get it because the staff members care and want to assist you in any way possible. It’s like having a family away from home. It’s exceptional is what it is. 10/10.
First of all we found the bick that we were looking for, second all the stuff who work there are very helpful and carry to satisfied their customers. Their welcoming vibe wanna make to go back anytime without hesitating. You guys are the Best!
Poorly organized operation. Too busy to effectively take care of customers.
The service, individual help, and friendliness of the staff at I Martin is top notch, the best. I recently bought a Trek Powerfly 4. This great service team, Amanda, Scott, and Audrey were all super patient, knowledgeable, and helpful to me.
I was trying to decide between 2 different Trek bikes. That took me a few days to make my decision after many test rides and even more questions. They never rushed me and more importantly were patient and knowledgeable when I had lots of questions. I was moving from a racing bike owner to an ebike potential owner and knew nothing about ebikes.
I now know much more about ebikes and so I bought my Trek ebike from this great group of wonderful people.
I am now a loyal customer of IMartin bikes.
Travellenfree
Friendly and knowledgeable staff. Good communications
Fast shipping for my online order!
Great customer service, help assembling the bikes, easy pick up process, great selection of bicycles.
What I like about your products and services you have a very friendly staff who knows a lot about their products, and will not keep you waiting.
I absolutely love the bike I purchased from Helen's. Top notch customer service was experienced throughout the whole process. I will definitely be recommending Helen's to my friends and family.
Been a customer since 1989 in Westwood. Now a Santa Monica customer. I love your mechanics and your salespeople are always great and not pushy. You've handled the pandemic in amazing fashion.
You guys were organized and prepared for the customer, having everyone check in and then wait to be seen inside worked well, everyone seemed happy and willing to help, good attitude all around, good inventory in-store, everyone had good attention to detail and took personal responsibility for the customers and their needs, regardless of who was helping them.
Customer service
I met Jay in Palm Springs and he was so considerate and proactive in helping me get my daughter a new Trek mtn bike!
I was blown away by how thoughtful he was, especially while the bike business is booming and there are long wait times and back orders!
Jay not only held my desired bike for me but he also met me at the shop, fitted my daughter for the bike and made sure it was perfectly customized for her.
I can not recommend Helen's more highly.
I inquired about a womans bike last year in June, stopped at the store and i was told i would be given a call or email since some more were expected to be in stock within a month. I never received a call, very disappointing. This place is local, conveniently nearby but i will shop elsewhere.
Very accommodating!
Excellent service.
Customer service and staff were very pleasant and knowledgeable
We miss the discount Jaime used to give us but hopefully those will return. the customer service was great and friendly and we love I. Martin.
Wonderful service. Takes care of all my issues and problems. Answers any of my questions.
Amanda and Leo were both great.
Great product selection and availability of stock. Easy to do busy. Delivered as promised.
great communication, great service, professional workers. thank you helen's for all your help.
Service was great! I was in and out with great efficiency. Product was just what I wanted and was waiting for. Helen's bike was the only shop to follow up with me with a bike and I really appreciated that.
Convenient
High quality
Excellent Customer Service.
Highly Knowledgeable Staff.
We had excellent service from Nick who was patient and knowledgeable. I was buying a kids bike and an adult one. Top notch experience.
Very attentive and helpful.
Cameron provided above and beyond customer service!
Amazing service and customer support
The staff is terrific both personally and professionally. They always make the extra effort to be helpful whether I'm shopping for an item or having my bike serviced.