based on 1610 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Really good customer service
Great service, high quality bikes & accessories!
Courteous and knowledgeable service.
ship bicycles to your other stores to make pickup easier? so I don't have to go to the store that is further away from where I live?
I have been buying and servicing my bikes at Helen’s for 25 + years. Even if the bike exceeds my skill set I sometimes am seduced by state of the art gear and I find on the floor at Helen’s. I am seasoned but still like to get after it hard so now I like ElectIc MBs. I was resistant at first but talking to Monty... “hit it hard and fast and double your ride distance” and I did . Great for exploring.
Anyway, I have gone off the reservation out of necessity a couple of times but I am loyal when I feel like taken care of. I always trust the guys for the good info and service. THX
great service!
Great gear, very friendly staff.
Great service!
Seth was fantastic in helping us pick bikes! Sending the hubby over to get his soon. Thank you!!
everything happened exactly as they said it would -- on time, safety precautions in place, and easy follow-up via text/email notifications.
Personal touch. Sales and tech people are approachable and get help when they don’t know answers. All are cyclists, which helps a lot.
Waiting time is horrible! While other people (who I guess are employee’s friends) can come and go
Frank and the team at Helen’s was fantastic to work with.
We found the bike my son wanted and was in and out in under 20 min!
Customer service
Helen's is the best! I do all my cycle shopping here. Jay, Monty, Chris and the whole team are amazing!
Quality & Good Service,,,
Service on my bike was very fast and easy for us, very satisfied. Prices are a bit high, but worth it for the speed and quality of service.
efficient
Local, friendly, knowledgeable customer service. Prices are pretty good and you carry a pretty good selection for a small shop.
Services are great and staff are very friendly.
The employee who helped me pick out my bike was extremely knowledgeable and super helpful!
Frank was so incredibly knowledgable and patient with us as we tried two different bikes. He answered our clearly beginner biker questions in a way that made us excited to start riding.
Friendly snd helpful staff.
Incredibly thoughtful and helpful staff. Services performed ahead of schedule. Audrey and Amanda were exceptional and really helpful, and especially kind and understanding with our special needs son getting his first bike.
Seth True was very helpful
Thank you. All was great. Name removed
You guys are awesome! You should have a way of leaving a tip! Thanks for being open during this crazy pandemic and for all you do. Much appreciated.
Great service
Service was great. Friendly and knowledgeable.
Super professional : kind: honest