based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Helen's is the best....full stop!
Reputation for quality products and friendly, helpful staff
Seth, at the Manhattan Beach, was very helpful, knowledgable, and kind.
Friendly experienced staff.
Frank was awesome.. explained the differences in not
Only the mtn bike frames abut also their components. When it comes time to sort out anything bike related, I’m definitely coming back...
It was fast but well done
Helens is the best in service, I’ve been a customer for about 5 years will not leave them.
You have most accessory products and a good selection of bicycles
Friendly, knowledgeable staff.
Kind. Responsive. Knowledgeable.
Well I was given the incorrect inner tubes when I actually brought in the rims. I really hope they give me another for the one that popped since it was bunched up. Also time to have normal hours again .. I went to take back inner tubes & they were closed!!
Gregg appeared helpful with suggestions regarding your services and informative about your products
Everyone was nice, friendly, and attentive, and the representative I worked with made an adjustment on the day I picked up the bike!
They high end products, but not the extreme high end.
Bike service is now available only Wed-Friday, for 5.50 hours/day. It's very limited. Resume with Saturday availability..
Very competent and professional service and sales staff/team.
The level of service was great and the employees were very cordial but the prices they charged for a minor repair and adjustment was very high!!
Overall, the staff is extremely professional, courteous and the most friendly bunch. They will go beyond normal duty to make their customer happy and satisfied. There was a slight mix up in my repair order, and the staff took care of it, without any questions nor hesitations. Thank you guys.
Knowledgeable associates, with very good stock!
Thanks..
Had the e-mtb I was looking for
You all are very prompt and the repairs are spot on.
Thank you to Monty and Alex.
I had a flat tire fixed and we forgot to put the caps on the valves. So I need the caps pls
Excellent selection of products
Excellent customer service
Cameron was a pleasure to work with. Super helpful, super nice
Great staff, Wilbur, Tony, Monte, even Jay is great! Fair prices, great service, a real neighborhood store.
Just a great crew there. Real people who ride bicycles. I know because I see them out on the road all the time:^O
Longer hours… It’s summer and it’s a bike shop
Consistently quality service and products. Thanks for being open!
Expertise
Friendly costumer service
Super easy and friendly phone order