based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything! Great bike shop.
Great people to deal with
Jay Wolf is excellent to work with. Honest, fair, friendly, and helpful.
Daniel was terrific!
Problem: First attempted use of bike, after full service, tire is completely flat upon getting it home.
3/31/2021: Helen's replaced the two inner tubes on the white electra cruiser. Tire is completely flat and bike not usable.
Friendly service and great selection
It may be your standard procedure, but it is bothersome to leave a bike for repair and not have anything to acknowledge that you have the bike.
Friendly helpful, knowledgeable, staff, excellent service, happy to spend time with customers
Very patient
Great bikes, lovely atmosphere, awesome staff. Thanks Erick!!
Love supporting Helens! Everyone is very so hard working and knowledgable :-))
Since 1987
Had a great experience. Was looking for a beach cruiser, don't know a whole lot about bikes but the sales dude directed me to the right bike. He explained the difference between bikes and once I picked one he adjusted the seat to my preference.
Friendly and competent people.
Lower prices
Friendly staff and excellent service!
Easy, convenient
Everybody is very nice and helpful up to a point. I would have appreciated more of an over-view and explanation of why one bike over another -- rather than just here are the bikes we have essentially and try this one, or this one etc. But, everybody was very nice and when I asked questions, very responsive.
Exceptional customer service! Jeff Tarrant
Sales staff was well informed, answered all my questions, and was friendly to work with.
You were the ONLY bike shop in the Los Angeles vicinity that had cleats to fit my pedals. This is my introduction to the clip in life and I was nervous about it, but Seth was great and helped to put my mind (and hopefully my body) at ease in regard to the process.
Good quality products, expert service and knowledgeable staff!!
Amanda was the best! Friendly, professional, willing to go beyond just selling a bike. She communicated with my 5 year old daughter, making sure the bike was the right fit, she adjusted the seat, answered questions and at the same time attended to another customer who had just walked in. Amanda really made the trip to I.Martin worth it. My daughter loves her new Electra Enchanted Jungle purple bike!
Great customer service. Just about everything you need and more, Helen's has.
I found a nice bike and some great accessories. Great service.
That my time is not wasted
The store has a large good selection of bikes
👍
Bike looked great and is ready for a week long trip in Utah. Hellen's tuned up my Trek Fuel replaced the rear brake pads and put a new set of tires on. These guys are pros.
Service
Great Customer Service.
My brother and I came in last week to replace our bikes that we're sadly stolen a few months ago :( We got there right at opening (11 am) and were immediately greeted and welcomed in by Eric and another team member. I've always found bike shops to be really awesome places full of really awesome people but Eric took it to another level. His advice, wisdom, and honest opinions made our experience top notch. He was patient as we test rode a few times and it was clear it was very important to him that we found the ride we loved. He listened to our needs and respected our budget all while fitting us both into some GREAT new bikes. He definitely made a return shopper out of me - can't wait to come back. Helen's is the best.