based on 4887 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was most impressed with both the level of genuine interest in me as a customer and the depth of knowledge displayed by our sales individual,Brady.
Great
If appointments could be made that would be great but I understand that might not be practical for your business practice. (I think you do a fine job managing the foot traffic, I just don’t like waiting.)
Everything...LoL just the fact you have the products I was looking for. I live in the OC I went to 3 what seam to be high end bike shops around here Shimano would not even let them order the shoes I wanted. You guys no problem thank you Jay...
VERY MUCH APPRECIATE THE DEALER TO DEALER COURTESY BY JAY.
THANK-YOU,
Name removed
TWO WHEELER DEALER, BREA
Fast workshop turnaround, great customer service.
Add more to inventory (I know current situation makes it difficult)
Eric was super helpful and knowledgeable
Understanding your premium shop, you’re getting a premium price which I’m OK with. We try to support local businesses as much as we can. We had a small problem with our bike that was clearly not a quality control slip up. One of the bottle cage screws was being held in with plumbers tape. Very fortunate that we discovered it right when we got home. The staff was great about replacing the bike immediately but clearly it calls in question how closely they are checked before they leave the shop. There are not that many screws to check to begin with but we will never know who tried to pass that off. I’m also curious how the shop would’ve responded if we would’ve discovered this problem a few months down the road?
Do what you promise... I ordered a bike over the phone on Saturday for a pickup on Sunday. My husband called later on that Saturday and ordered a rack to be installed on the bike. The sales clerk said it would be done and ready for Sunday’s pickup. Sure enough, when we arrived on Sunday, no rack was installed and the sales associate had no idea what we were talking about. They finally figured it out and we waited there to get the rack installed, but wasted more time than necessary.
Service is always awesome, could have more tire selection for 28, -- but always outstanding service.
Great customer service. Very happy we stopped in!
Ernesto and the crew made a pretty smooth process of buying my new bike....friendly, knowledgeable and shared my excitement. No pressure sales and let me test ride around the block first. Nice open and clean shop, well organized and controlled during social distancing.
I went there for a particular bike and left with exactly what I wanted, including some pedals I wanted which they had in stock. A consistently good experience I get from the Helen’s Cycles family.
The staff is terrific! The selection was great during this Covid Bicycle backup and our son was incredibly happy.
Very good service. they finished my service in a timely manner. The staff was vey courteous and I felt safe entering the store.
Always great service from your staff
It was my first time in , and might I add, Awesome bikes , and great customer service !
Always friendly, and over-performing.
Of all shops in LA, I trust IMartin over most to service my bikes, and for purchasing new gear.
Kind and unbiased service, knowledgeable staff, and an excellent selection of parts in stock, from stems, to bike accessories.
Trek bicycles
Everything!
The personalized service is fantastic.
Each time I go I am impressed that you have experts who actually listen to the customer. IMartin staff seem to really care and that is uncommon at many bike shops.
The staff is very knowledgeable and helpful. Always greeted with a smile. I don’t have to wait to long to have my bike repaired unless there is a problem getting parts!!
I love your customer service. Everyone I’ve had contact with over the years, has been positive, knowledgeable and go above and beyond to assist and inform. I appreciate I. Marin and will continue to be a happy customer.
Front de-railer still looses the chain.
Great service
Always comes thru
Monty and eric are the best
Amazing products and awesome staff. Very attentive to my needs.
Awesome experience at Helen’s. My wife and I got Trek eBikes and love them. Our first weekend, we rode almost 45 miles! We didn’t even use the pedal assist the entire time. Frank (not sure of his last name but he has wavy, brown hair) was our salesperson! He was awesome! He was so patient with us and gave great recommendations. I cannot say enough about his first-class customer service! He even installed our bike rack! Thanks so much to Frank and everyone at Helen’s cycles! We will tell everyone we know about the experience and will definitely be back!
Adam Lasky is the best. Our family has been purchasing our bicycles and accessories from Helen’s in Santa Monica for over 40 years, and while we no longer live in the area and have other local bike shops, we still frequent Helen’s in Santa Monica because of Adam. He’s friendly, knowledgeable, and always of service. We appreciate his kindness and patience. If Adam was to leave, we would consider taking our business elsewhere.