based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I recently purchased my first Cannondale E-Bike. Eric Rodas helped me with the process. He's not only the best mechanic but a great person as well. I had a great buying experience with him. He showed me the features and use of the ebike. He's very knowledgeable and lots of patience with me. He's been working with my bikes since 2012. He even walked me and helped me load the bike in my car.
Manager Daniel Bomfim always takes good care of me!
Knowledgeable sales people; always get a nice greeting when entering the shop.
The product selection is excellent and customer service is terrific
Fantastic, friendly customer service. Unbelievable patience during COVID. Great selection of items (helmets, lights, etc)
Best products
Best service
Great service!
always great service (both customer and bike service), friendly/down to earth staff, and always has a wide variety of equipment, including lower cost options as well as higher end.
Expertise and excellent service.
I had a positive experience this time around. Store was closed but employees saw I needed help. I got what I needed on their day off and am very appreciative.
Friendly
Nick from the bike repair team treated me like I was the most important customer he was working with that day. He quickly swapped my cleats from one bike to another and helped me find the tools I needed so that I could do the job myself next time around. So grateful for his help at this great local bike shop.
Everyone was helpful.
Your salespeople are very knowledgable and extremely helpful. Max was really good with our kids. Thank you!
I wish someone could have explained what they did to my bike when I picked it up. I had to ask what the items on the receipt were and even then they didn’t exactly explain what they did.
Professional, attentive, knowledgeable staff. With a love for all things cycling. Went in looking for a Helmet and found exactly what I was looking for.
I like their efficiency, honesty & reliability.
Friendly and helpful
I’ve been coming here since the 1970’s when Marty owned the bicycle shop. I was very worried when it was purchased by Helens Cycles that it would loose its neighborhood friendliness and integrity however; your entire sales and service staff at iMartin Imports have continued to be so amazing. Every visit is still a pleasure which is why I have continued to purchase & service all my bikes at this one location and I will continue to recommend it to others.
Zahava
Great selection. Helpful staff.
Great service and knowledgeable staff, thank you.
Trustworthy products
Knowledgeable, kind and engaging people!
Andrée and Peter Leighton
Leo is the best!
Best service always and best bikes!
The staff is incredibly kind and generous with their time and expertise. I’ll ride my bike with more confidence because I know I can come in if there is an issue.
Eric and Adam were super helpful
Another Great experience…. Makes me want to buy a really expensive bike from the team in the near term future….
I like the fact that I have been coming to Helen’s cycles for likely over 20 years and see some of the same faces and have a bond w the service department, sales, ordering, fitting etc.
Call me old school, but it is a bit like the sitcom ‘cheers’ we all know our name and we appreciate our various levels of riding. Albeit my levels of spending, lol.
Helen’s has been a rock as far as bike stores over the years. That is important to me. It is one thing to buy a $500 cruiser. But if purchasing a $12,000.00 road bike, you want a company that is going to be there for the coming years.
Helen's makes it a priority to make the customer gets exactly what they need. I know I will be happy whenever I ask for help from Helen's as I know I will get the best product for me.
Guy in the shop are very friendly and knowledgeable and the do a fast great job every time