based on 4892 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amanda helped us out with buying both a Lock & water holder. This is a totally insignificant purchase and she went above and beyond to help us and helped install both. When we come back to buy a bike, I'm buying from her. Amazing service!
We were told there were three people in front of us and it would be a 20 minute wait. Instead we waiting 1 hour 15 minutes and were rushed to make a decision and take a very short test ride around the parking lot because the store was closing.
Great service from the staff. Great selection on whaff to I was looking for.
Personalized service- salesman answered all my questions.
Friendly and helpful staff.
I paid full price for a Trek Allant+ 9.9 and verve+ 3. So disappointed with this purchase particularly the Allant+ 9.9, i believe I was sold a used Allant+ 9.9. I was told this has less than a mile on it but when i checked it using the COBI App, bike has almost 10 miles on it. And I thought i was getting 2021 allant+ 9.9 but got a 2020 model - which i still think is a used one..--- frame has scuffs, on rear rack, fenders, frame, fork. I was promised, you would take care of it..So I took Seth's word and purchased both bikes....so we agreed to leave the bikes for few days so they could work on allant 9+ paint issue along with minor adjustment on the verve+ 3...in short, when we finally picked them up and showed the bikes to friends, we have noticed the touch up paint on frame/rack dont match the matte black finish. it was a micky mouse job. it ruined the beautiful finish of the allant. Partially my fault, i should have triple checked it before leaving your store...if only i could return this allant, this paint mismatch on frame/fork really bothers me...rear rack and fender could be easily replaced but frame/fork is a bit different.
so frustrated, what would you feel if you were in my situation? ... i can send see you pictures if you would like...and why did you register the allant with trek on my behalf and not the verve?.---was the allant registered before? --- but not sure if you folks really care about your customers...so just venting out here...not so happy buyer..hopefully, you really mean to make things right....Bike ticket # for allant is 283997 and verve is #283998.
Service was quick and good.
Great service, fast and easy. Everything I needed was available. It felt like a very well thought-out, COVID-safe flow.
extremely helpful and knowledgeable staff
Best cycling store in LA: outstanding expertise & amazing people!
Helpful and knowledgeable staff.
Huge thanks to Viviana, Scott, Nick, Amanda, and Maestro for excellence service in assembling my bike and making some adjustments when I picked it up.
Your Team at Helens is second to none. They have helped me more than once and I would not go anywhere else.
I got just about exactly whatni needed!
Alex was great and very informative. I had been to 4 or 5 other bike shops and Alex asked the right questions to get me to the right ebike to buy!
Awesome friendly and helpful staff. Great selection as well.
Fantastic staff and fantastic service!
Very efficient service and great communication.
Audrey was amazing. The three other staff that spoke with me were great as well. Thank you
The team actively listens
Hadn't been to Helen's in a while but definitely loved the walk in service to fix my tire... or it might have been pretty pathetic watching me struggle! Had the long sought and not found tubes! which were just not available during COVID.
Your staff has always been helpful and extremely knowledgeable! Cameron has always been particularly nice and pleasant and always greets me with a smile.
Milton did a great job repairing my road bike, he is the best.
Very nice folks and quick checkout
Always helpful, always courteous.
Despite the pandemic, service has been attentive, faster than promised and usually excellent. If some adjustment is off, they will redo it on the spot.
The knowledge of most sales people is excellent. A lot of them are clearly obsessed with riding and it shows. That spirit is important to me as a customer and bike geek.
And usually anything you need last minute for a big ride or trip is usually there and if not, there's a great alternative.
The people who work there ..... they are both professional and friendly.
Kudos to all.
I bought my bikes at Helen's. I have trusted them to service the bikes too. They are an excellent shop
Best staff in town. Scott and Monty are the best.
Great service, Cameron was very knowlegable!