based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone is nice and great customer service. In particular, Amanda has always been extremely attentive and helpful every time I have gone in there.
Great service!
Its the people. The products are great but the team is fantastic
The salesperson listened to my problem and gave me two remedies to address my bike issue... It turned out the least expensive of the two solved my problem. As with most customer questions addressed to service tech we are relying on their advice when it comes down to addressing mechanical problems. His professional honesty is the main reason I am going to return, and or share my experience with others.
I have known Daniel, your current manager for over 40 years. I have bought several bikes since he has been manager. I had a problem recently with a 16 year old TREK Madone bike gearing system. His staff was able to figure out the problem , fixed it and I am back on the road. I would recommend them any day. Always had good service! Quick turnaround!
The team at Helen's is smart, knowledgeable and super nice. Great customer service!
Over the top service.
I purchased 2 sets of beach cruiser tires from Helen’s after scouring the internet for them. I couldn’t find the tires anywhere. My son mentioned Helen’s and viola!! Prices reasonable and Daniel, was great to work with.
R Lawrence
Los Angeles
Excellent service and products
Timely and friendly service
Friendly staff.
Accommodating. Knowledgeable. Quality service.
Had what I needed in stock and staff is always helpful, knowledgeable and one of the best bike service departments in LA.
Great team. Super helpful
Quality workmanship, precise technicians who care to adjust your bike the way you want it.
No attitude, friendly, helpful, and knowledgeable.
I Martin has been awesome the 20plus years I've been shopping there, and of course Maestro
Great service!
Thank you so much for your very personal service. Your guys always make me feel like my bike is important to them! They are so nice to me and they fix my bikes so professionally - I really appreciate being able to go to your people for help. And make no mistake about it, it's your PEOPLE that make the difference. Helen's has a great name, but it's your PEOPLE that make it great. Thank you. Judi Jensen, long time customer, constant bike rider.
Everything especially owner jay wolf
Great products and wonderful thorough friendly service. Thank you!
guys, thank you.
Great attention to my needs and wants.
followed thru on my order, didn't get the color i wanted but not a deal breaker for me
awesome customer service and easy modifications done on the spot to my new bike.
Thanks and looking forward to my other order in August
I appreciate the quick turnaround on a flat
Very helpful service and quality bikes.
Everyone seemed friendly and helpful even though I arrived shortly before closing to pick up my bike.
Friendly, knowledgeable staff. Real pros and happy to help.
Brady was extremely helpful. Being new to biking, he left us feeling very comfortable and informed with our purchase. Will definitely be coming back even though I live in Redondo Beach.
Good service at good promise. Work completed on time.
Love your crew especially Leo who helps me personally and assists me with the proper maintenance my bike needs.
Thanks for your hard work!
Super knowledgeable staff.
Great service from team members who obviously love Biking Good mix of products