based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jay and team were fantastic helping me find some hard to locate parts for my bike in order to get the bike up and running for a big upcoming event that I otherwise would have been out of luck. Great service. Good folks.
Good quick service, friendly staff.
Knowledgeable and friendly staff!
Great attitude of all the employees that Iinteracted and extremely knowledgeable
The blonde lady who works in the “treatment room for the bicycles” is absolutely amazing! She solved out the problem I was having with my bike & had me out of there in like 10 minutes. Fabulous!
I can’t quite say the same about the older guy at the counter though. When he initially addressed me, he balked at the issue I was having with my bike seat (which was too tall).
After the lady figured out my problem, he then blurted out, “ Well, it’s going to cost you $30!” 🤷🏽♀️ as if I had said anything about price.
Guess he was treating me according to what he thought about the “skin I’m in”...☹️
I will not only recommend your company to others seeking bikes, but will advise them to speak with Ernesto Castro in particular. He was extremely helpful in providing great customer service for me to find exactly what I was looking for in a mountain bike!
They are very friendly, knowledgeable, and do a great job.
Inventory and ease of shopping no pressure.
Brady, the salesperson who helped me, was very knowledgeable and helpful. I appreciated that he took the time to understand my needs and to help me find the perfect bike. Thank you!
Great advice! Great product!
Well run, good variety of products, courteous staff
It's a hard time to find a bike. I have bought and serviced my bikes at I Martin since the '90's. Happy to be able to do so. Audrey was fantastic.
we love the kindness of the staff and the shop vibe.
Great sales help from Max!
Knowledgeable staff. Good selection of E bikes.
Armando was very helpful!
Excellent service and excellent products. I appreciated the Covid precautions the store has adopted.
Great service.
Nick was very helpful and patient. Inventory was limited, would have purchased more
It was a easy and quick service. You had the bike in stock my daughter wanted.
Keep up the great work as always. This has and will always be my bike shop. And now my children’s bike shop.
Quality bikes and excellent service.
Great staff. Great service.
Even working with changing pandemic instructions the staff was very helpful. They listened to my various needs and issues and found the perfect bike for me.
Professional!
Reliable, helpful. Especially great to have access to great bike mechanics during the pandemic.
Friendly staff.
I have been purchasing bikes and accessories for the past 25 years at Helens in Santa Monica. Always get good service there.
Everyone at Helen’s Bike shop were really helpful and provided incredible service. Eric Renick, is very knowledgeable and listened to my needs and assisted me without hesitation. I found exactly what I was looking for! Rosey was super helpful and kind during the purchasing process and she provided me with all the pick up details my dad would need upon receiving the bike. The owner also sent me pictures of the bike once it was built to ensure I was purchasing the correct bike for my daughter. Everyone I spoke to were kind, helpful and very friendly. If you are considering making a purchase sight unseen, you have nothing to worry about this bike shop is a trustworthy business you can trust.
Amanda was amazing! Very helpful and welcoming