based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Helpful and knowledgeable staff.
Huge thanks to Viviana, Scott, Nick, Amanda, and Maestro for excellence service in assembling my bike and making some adjustments when I picked it up.
Your Team at Helens is second to none. They have helped me more than once and I would not go anywhere else.
I got just about exactly whatni needed!
Alex was great and very informative. I had been to 4 or 5 other bike shops and Alex asked the right questions to get me to the right ebike to buy!
Awesome friendly and helpful staff. Great selection as well.
Fantastic staff and fantastic service!
Very efficient service and great communication.
Audrey was amazing. The three other staff that spoke with me were great as well. Thank you
The team actively listens
Hadn't been to Helen's in a while but definitely loved the walk in service to fix my tire... or it might have been pretty pathetic watching me struggle! Had the long sought and not found tubes! which were just not available during COVID.
Your staff has always been helpful and extremely knowledgeable! Cameron has always been particularly nice and pleasant and always greets me with a smile.
Milton did a great job repairing my road bike, he is the best.
Very nice folks and quick checkout
Always helpful, always courteous.
Despite the pandemic, service has been attentive, faster than promised and usually excellent. If some adjustment is off, they will redo it on the spot.
The knowledge of most sales people is excellent. A lot of them are clearly obsessed with riding and it shows. That spirit is important to me as a customer and bike geek.
And usually anything you need last minute for a big ride or trip is usually there and if not, there's a great alternative.
The people who work there ..... they are both professional and friendly.
Kudos to all.
I bought my bikes at Helen's. I have trusted them to service the bikes too. They are an excellent shop
Best staff in town. Scott and Monty are the best.
The service!!!
Salesperson was very patient and helpful.
Helen's has outstanding customer service, and a great selection of products and brands.
Sunday hours, good pricing, quick shipping & excellent customer service
Okay to use co. name, Selkirk Powder Co., as my name...
we have lots of clients in your area
Thanks
Quick service and great products!
100
Gilberto or Gil the mechanic always does such solid and effective work on my bike.
GOOD PEOPLE
Helen's Manhattan Beach stocks accessories that keep my bikes going! They are my go to bike shop when I need repairs. The team is really helpful and knowledgeable. They stock excellent bicycles from Cannondale, Trek, and Santa Cruz etc. Check them out!
Selection and accessory options.
Best cycling store in LA: outstanding expertise & amazing people!