based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Bought my first road racing bike from Helen Throckmorton at Helen's Cycles in 1960. Bought my first electric mountain bike from Mike at Helen's Cycles this week. Moving to San Diego may have ahd something to do with that 61 year gap in purchases! Quality bikes are scarce currently but what I was searching for was here, so it was well worth the trip. Mike\ was a pleasure to have met and helped me get acquainted with the bike before seeing me off on my excursion back south.
Helen's Cycles was amazing! I was initially going in between 2 bikes, so I bought one, but then shortly after, decided I wanted the other. Greg and their team were super helpful with switching me out to the bike I wanted, no questions asked. Would definitely recommend - their service was great and very helpful.
The best bike shop in LA, best mechanics like Eric and Wilbur, coolest staff led by the best shop management Mike, will never go anywhere else, Monty is a great employee helping me for over 10 years with excellent advice
offers a friendly environment with reasonable prices and fast turn around times
Always very helpful even for the smallest part
Cameron helped me pick the perfect bike and accessories!
Very collaborative, flexible.
Everything was great with my experience within the shop. I just would have liked to have a little more one on one with an associate is all. I could see the shop was very busy, so it's understandable why that didn't happen. Thank you!
I appreciate the quality the bike has and service was good making sure everything fits to my needs.
Eric did an outstanding job as my salesperson! He was friendly, informative, and helpful. He showed me different models of the bike I was interested in, helped adjust the seat height, and allowed for a test ride. When I had a small issue with the cosmetic condition of one bike, he unhesitatingly found another that was perfect. He advised me about alternative tires for the bike and showed me how to remove the front wheel. He also helped me load the two bikes I purchased into my vehicle. If I come back to Helen's to shop for another bike, I will definitely ask for Eric.
Great guidance in helping me select the right bike
I was upset that after specifically asking for a chain replacement and cassette check before dropping my bike off, I still had to remind Helens day of pick up to replace my chain. Additionally when I got my bike back and started riding, my front brakes are making a really loud noise whenever I use them. This also isn’t the first time my brakes were put on incorrectly. It feels like after spending 5 years with Helens, buying this bike from you guys, and consistently coming back for repairs, bike parts, and accessories the quality of customer care has really gone down. I don’t really trust Helens to take care of my bike anymore and I’m wasting my time and money here.
You guys are amazing! I always get excellent service and support. I so appreciate you guys.
Excellent customer service!!!!!!
Leo in the service department dialed in my shifting on my rear derailleur very nicely. I was in and out of the shop very quickly. Thanks, Leo!
Prompt and professional thank you Helens I drove from Indio
Friendly/prompt
Overall good but due to specific needs it is sometimes necessary to use other shops for parts and repairs.
A.lot of choices
and high quality product
nice people very accommodating
Thanks
I've bought bike accessories and a smart trainer here. Also had a bike fitting. No problems--everything worked out fine.
Friendly and happy to help customers with questions
Amanda was excellent, friendly, knowledgeable and so helpful.
Knowledgeable staff.
I. Martin conducts business in a fashion that is personal, immediate, professional and accurate!
Very knowledgeable sales staff. Extensive inventory and quick service. Good location with parking available. I like knowing that I have a great place to go for all of my biking needs.
Good, friendly service. My sales associate changed my seat height on the spot and was knowledgeable about the bike and accessories
Great staff. Friendly.
I understand the need for continued caution during the pandemic, but I don't need to be scolded for following instructions. I bought a rack for my bike, and when I received the rack outside, I was told to go into the store. I went in, but instead of going to the cashier to immediately pay for the rack, I went looking for a pannier to go with it. As I was looking for the panniers, I was scolded for entering the room and not immediately paying for my rack. I realize there was some miscommunication when I entered the store, but still I shouldn't be belittled for cutting in front of others waiting when I was told by employees to enter the store.
Great great service department!
A simple mistake of not changing the pedals to the correct type was irritating to me. That was the initial reason to come in Also I approved a tuneup. They did not notice, or adjust, the not squared off handlebars to the front wheel. Maybe the shop is too busy.
And Michael helped with the pedal issue.
I will return, but hesitant if I have a high end bicycle needing tuneup.