based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good customer service and selection (in normal times).
Cameron was extremely helpful and patient throughout the purchasing process. I really appreciated his customer service approach and collaboration.
Great personalised, patient service
Amazing selection. And Brady, the gentleman who helped us, could not have been more knowledgeable. Perfect experience.
Great service
Very educated on bikes, especially high-end. Friendly service staff willing to entertain 'dumb' questions without judgment.
best in the biz
Leo is great and helped me diagnose what was wrong with my bike! Thanks Leo!
Service was quick. Technicians were knowledgeable and nice people.
Very nice people, handling my issue quickly and efficiently
Very friendly, knowledgeable, and professional staff that got exactly the job that was needed done. On top of that, they were very flexible in terms of making their services available despite being busy,
I needed to fit a larger cassette on my bicycle and when I brought it in, I had fit the cassette but couldn’t get it to work with my derailleur. They tried and couldn’t do it either so they put the old cassette and chain on without me asking- leaving the bicycle totally useable so that I could still ride that weekend. I asked them to try a Gear Link and they ordered it, installed it, extended the chain, and got it working- now I have a better gear range! I found them super-proactive and capable. Also- I have a Cruzbike recumbent and they didn’t balk. A lot of stores turn you away!
Knowledgable and patient salepersons
Like how I feel like Helen's staff is knowledgeable about all things biking
Like how Helen's appears to have the correct bike stock for all budgets but maintain high quality.
Like how entering the Broadway SM store you enter through the maintenance area--makes me feel good about coming here after my purchase for upkeep and repair.
Like how even when I brought my kid's cheapo bike in for repair when they were little, was treated with same respect as if we were Olympic cyclists that needed a quick repair.
Like how we were always charged fairly for repairs and got good advise.
So...coming back to purchase
Edgar is amazing! He is knowledgable, friendly and works hard. He did great things with an old bike of mine. It looks and rides like new!
Your staff is super helpful, kind and tell the truth!
Friendly and expert service.
Waiting for a sales person to get us inside and then rushing us to get out because it was closing time.
Even though we bought 4 bikes, We couldn’t get our older road bike for service because it would take 10 days to get it back.
I’ve purchased six bikes from i martin over the years and have been very satisfied with the experience my mechanic knows me and my bike and can predict when I’ll need brakes replaced!! This is my shop! I always recommend I martin.
Exactly what I needed
Hchcuf
I unfortunately ended up cancelling my order but I really appreciated how friendly and knowledgeable Brady was in showing me the ebike. I would highly recommend Helen's cycles.
I showed up fairly late one day when the store was about to close within the next 15 minutes but the associates were kind enough to show me around. One gentleman, Eric showed me bikes that were just what I was looking for. Then, I came back the next day and purchased a bike and Cameron helped me load it into the car. Another guy helped me pick out a good bike lock as well.
I couldn’t be happier with the service I received mechanically. And otherwise. Everybody is so nice and so courteous and friendly and helpful. I know I sound like a family member but I am not happy with the treatment I’ve received. Thank you to the Helen’s team
Serving the community for as long has I have lived here. I was treated courteously and representatives were knowledgeable about the products.
If you REALLY care, send someone *undercover* and see for yourself how the customer service is? Send enough people to test each worker. Send a male, a female, and a different race for each gender. Then tabulate the score. I am a black male, and I’ve been to the store several times, and each time I’ve felt unwelcome, and service has been rude. (On time brought matter to management.) This last experience convinced me I do not want to endure treatment ever again!!
Helen’s cycles
Is the best bike store in the city! Probably one of the top 3 bike stores in the country- spectacular service and customer service!
If you don’t have a bike go to Helen’s today!
The guys who service the bikes are the best. Swift and efficient. And the "concierge" fella outside the back door during this crappy COVID period, who guides patrons inside the store for this and/or that is in full command of store info and services with an ability to recommend simple fixes to bike problems that appear to be hard to the untrained eye.
Tom McCown
knowledgeable & friendly sales staff with great personal experience as a cycling professional.
High inventory and quick service