based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Bought new computer and had discussed the old type bike I had. Upon returning home and reading installation directions, discovered that this computer would not work on my bike. I returned the device and the woman who did the return, upon my giving reason for return, said, "Yea, that computer only works on Trek bikes". The original salesperson should have know this or if not asked one of the service people.
Service was amazing!
I was a little surprised by how Trek-heavy your inventory is. I have a Trek bike and love it, but even most of the accessories at I Martin appear to be Bontrager. Again, I have no problem with Bontrager products, but I would have liked to see more diversity. For instance, I was looking at seats and didn't see anything from Brooks. Did I just miss them?
The service on my visit, however, was fast and impeccable.
You make people wait outside, when there are only
3 people inside
Outrages prices, $100.00 for a "tune up" ???
Lube a couple cables, turn a few adjustment screws!
What kind of rip off is that???
Manager was extremely helpful with a small issue on my power meter.
Your staff. Very nice and polite. The girl with the short hair is always smiling and very helpful. I’m sorry I don’t remember her name. Some people don’t like commissioned based sales people but I would rather be approached 10 times than completely ignored. Thanks
Quick and easy
Good prices, excellent service! I'm really happy about my new bike.
Everything was perfect! Thanks for your help with the Boys and Girls Club!
Customer service
Friendly, professional service
The bike cleaning/tune up is top notch!
The best in the city... best service and always very organized. It's probably the best bike shop in the country.
the MDR store was bright and open and friendly and all the guys working there were outgoing and happy and positive and had personality
the MB store, dark cluttered, no personality,, not outgoing I would never buy anything there.. I would always buy in marina del rey
Thanks Ernesto!
Excellent services
Guy in the shop are very friendly and knowledgeable and the do a fast great job every time
I recently purchased my first Cannondale E-Bike. Eric Rodas helped me with the process. He's not only the best mechanic but a great person as well. I had a great buying experience with him. He showed me the features and use of the ebike. He's very knowledgeable and lots of patience with me. He's been working with my bikes since 2012. He even walked me and helped me load the bike in my car.
Manager Daniel Bomfim always takes good care of me!
Knowledgeable sales people; always get a nice greeting when entering the shop.
The product selection is excellent and customer service is terrific
Fantastic, friendly customer service. Unbelievable patience during COVID. Great selection of items (helmets, lights, etc)
Best products
Best service
Great service!
always great service (both customer and bike service), friendly/down to earth staff, and always has a wide variety of equipment, including lower cost options as well as higher end.
Expertise and excellent service.
I had a positive experience this time around. Store was closed but employees saw I needed help. I got what I needed on their day off and am very appreciative.
Friendly
Nick from the bike repair team treated me like I was the most important customer he was working with that day. He quickly swapped my cleats from one bike to another and helped me find the tools I needed so that I could do the job myself next time around. So grateful for his help at this great local bike shop.
Keeps my bike in racing shape