based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great sales help from Max!
Knowledgeable staff. Good selection of E bikes.
Armando was very helpful!
Excellent service and excellent products. I appreciated the Covid precautions the store has adopted.
Great service.
Nick was very helpful and patient. Inventory was limited, would have purchased more
It was a easy and quick service. You had the bike in stock my daughter wanted.
Keep up the great work as always. This has and will always be my bike shop. And now my children’s bike shop.
Quality bikes and excellent service.
Great staff. Great service.
Even working with changing pandemic instructions the staff was very helpful. They listened to my various needs and issues and found the perfect bike for me.
Professional!
Reliable, helpful. Especially great to have access to great bike mechanics during the pandemic.
Friendly staff.
I have been purchasing bikes and accessories for the past 25 years at Helens in Santa Monica. Always get good service there.
Everyone at Helen’s Bike shop were really helpful and provided incredible service. Eric Renick, is very knowledgeable and listened to my needs and assisted me without hesitation. I found exactly what I was looking for! Rosey was super helpful and kind during the purchasing process and she provided me with all the pick up details my dad would need upon receiving the bike. The owner also sent me pictures of the bike once it was built to ensure I was purchasing the correct bike for my daughter. Everyone I spoke to were kind, helpful and very friendly. If you are considering making a purchase sight unseen, you have nothing to worry about this bike shop is a trustworthy business you can trust.
Better price for shipping. Thanks.
My experience was very good. However, your location is not local for any of my family or friends. That's the only reason for a lower score.
Jay was amazing! He went above and beyond to get me a bike- here in Japan. It's exactly what I've been wanting.
The staff was responsive and helpful with a request.
The shop was recommended by my friend to take my bike several months ago. Although it was for my shoes, there serviced me with a smile. I returned recently for chain service; it kept shifting while riding. Again, they gave me a time frame, and it was right on the money. It was ready. The service person even made a couple of minor adjustments. I purchased some socks and a cartridge with a tip. I left the cartridge and tip at the counter but hoped Greg could put it away until Wednesday when they open.
Great service.
I love my Trek bikes and when I bring them in for repair the service is great!!! If a part is not in stock the manager orders immediately! I have bought my helmets, riding gloves and clothing at Helen’s (:
Great products and service! Knowledgeable staff.
Fast friendly service.
It was my first time at the store. Everyone at the gym had recommended Helen’s but I hadn’t gone before because I felt intimidated by the whole cycling vibe given I’m just starting to cycle indoors and I’m feeling lost.
I was so wrong to not come until now. They were so warm and nice since I entered the store. They went above and beyond to help me, Seth in particular. Thank you! I will definitely go back for all my future cycling needs and recommend this my friends
People are friendly, helpful, easy to work with and they do a great job tuning up my bike
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This shop has the best customer service in Los Angeles.
Everyone, especially Max, was incredibly helpful finding the right bike for my daughter. The selection of bikes and accessories are great!
we love the kindness of the staff and the shop vibe.