based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service is phenomenal
Very knowledgeable and very nice. Didn't rush me and made my first purchase very easy
I keep my bicycle at my boyfriends house in the valley and therefore I have taken it to a closer shop to his home. I have not been satisfied with the repairs that they have done. I am now back to I.Martin even though it takes more effort. I just really like the service I get at I.Martin.
Great products and location. Service dept is always very helpful.
Amazing service and top-notch expertise with high-quality bicycles and gear - what more could one ask for? I recently moved from out of town and was looking for a new bicycle and accessories. I could not have gone to a better place to get me situated and riding around.
workers were friendly. I appreciated the enthusiasm and the great suggestions. also really liked you give your name and sit outside until someone is ready to help you.
Shipped very quickly, and got an email notifying me that my package was about to be shipped. Thank you for your speedy and attentive service.
just a little expensive and some of the snails men are snobby about bikes
I have been a customer of Helen's for years for bike accessories and service, and finally bought a new bike this summer (a beautiful Trek Domane SL6!). The staff are always friendly and knowledgeable, and the work of the service techs is always spot-on. Highly recommended.
The gentleman who helped me (I think it was Josh, but am embarrassed to say I may have forgotten) was superb. He understood exactly what I needed and was extremely knowledgeable about the possible products. He was very personable, friendly, competent, helpful and a pleasure to work with (perhaps he is due a raise!).
Great bike store
Service and speedy turn around.
Knowledge and advice from any of your mechanics or sales staff is always reliable and professional.
I Martin Bicycles has a great selection of bicycles and their accessories. Though what I like most is how friendly and helpful the staff are. Highly recommend!
Great customer service! I actually brought my friend I over the next day, and they bought one too!
Your staff are always knowledgeable and helpful. Especially with riders of AIDS/LifeCycle
I liked the friendly, personalized service as well as the selection of bikes and accessories. I did not feel rushed when looking at the choices in store and I got to test the bike on the road.
The best in the business... so organized and so helpful!.
I was in and out of there with a busted flat in 15 minutes.
Your staff are the best. They know everything!
Knowledgeable and friendly staff! I’m a returning customer and it’s always an excellent experience buying from this bike shop.
Prompt sales response. Quick action. Delivered what you committed to.
Cameron was knowledgable, helpful, and super handy. He ordered the perfect bike for my kiddo, and then made sure the fit was just right with a test ride. He was super kind and patient with us, and he was encouraging toward my son. Thank you, Cameron!
eveyone is always very nice and helpful from the sales people to the technicians!
great service
Wonderful customer service. Great range of products!
Brady was great - and very helpful!
Good, fast service
Service
Great service.
Assistance in store was fantastic! Quick and thorough service. I’m very happy with the experience