based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I. MARTIN BICYCLES' service staff is amazing - knowledgeable and kind!!
Knowledgeable and helpful sales people.
Very good service department
Frank was so patient and helpful getting my daughter into her new bike.
I truly appreciate his honesty and help!
Professionalism
The staff is very friendly, and they help you right away.
I love the people and the service at Helens! You are my go to for all bing bike related!
Excellent service and attention to customer experience
Excellent customer service, amazing mechanic( Leo), good oroduct selection
Sakes person was very helpful
Greg was patient and knowledgeable. I appreciated his help to make the decision with bike selection for my son.
Godd selection, good customer service
Frank was super helpful.
Great service
Great place to shop many bikes and merchandise!! And the service was great!! This is my second bike!!
It was easy to try out the bike right away in a safe place. I like the Trek bike.
High inventory and quick service
Good customer service and selection (in normal times).
Cameron was extremely helpful and patient throughout the purchasing process. I really appreciated his customer service approach and collaboration.
Great personalised, patient service
Amazing selection. And Brady, the gentleman who helped us, could not have been more knowledgeable. Perfect experience.
Great service
Very educated on bikes, especially high-end. Friendly service staff willing to entertain 'dumb' questions without judgment.
best in the biz
Leo is great and helped me diagnose what was wrong with my bike! Thanks Leo!
Service was quick. Technicians were knowledgeable and nice people.
Very nice people, handling my issue quickly and efficiently
Very friendly, knowledgeable, and professional staff that got exactly the job that was needed done. On top of that, they were very flexible in terms of making their services available despite being busy,
I needed to fit a larger cassette on my bicycle and when I brought it in, I had fit the cassette but couldn’t get it to work with my derailleur. They tried and couldn’t do it either so they put the old cassette and chain on without me asking- leaving the bicycle totally useable so that I could still ride that weekend. I asked them to try a Gear Link and they ordered it, installed it, extended the chain, and got it working- now I have a better gear range! I found them super-proactive and capable. Also- I have a Cruzbike recumbent and they didn’t balk. A lot of stores turn you away!
Super speedy! And super honest about what a cyclist really needs. A little pricey, but I can only imagine how hard it is to keep a brick-and-mortar bike store open in the age of Amazon. Plus you can find answers and expertise at I. Martin Imports you can't find on Amazon. So it's well worth it!