based on 4891 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Personal attention. Familiarity with employees. High end selections available.
Great staff and you guys have everything a customer could need!
It was a really good experience. The people there were very helpful and didn’t make me feel dumb for asking a lot of questions about different bikes, shoes, and helmet. I would definitely come back abs shop here again.
Excellent customer service. Knowledgeable, friendly staff.
Bikes
I love Helen's Cycles!!! They always have the latest and greatest new products for cycling. Their Service Department is also top notch! I have them service all my bikes. Might be time to buy a new Dogma!
The bike service team always make me feel welcome, never recommend services my bike doesn't really need.
I was extremely pleased with the way Brady helped me in choosing my bike: very knowledgeable and never tried to oversell me. Great selection of bikes and accessories in stock. A little bit disappointed with the setup of the bike: when at home I realized the front derailleur is rubbing against the chain.
Community oriented and unique product offering.
I liked the selection of bikes. Good service, nice salesperson, but he wasn’t super forthcoming with information about the specifics of each kind of bike. He was good, but could have been more proactive in his salesmanship and in providing information.
Service was great. Staff was very patient and took the time search for the requested parts well into their lunch break.
I would definitely recommend Helens Cycles to friends and family.
Good people
Awesome
Great service, great people, very knowledgeable.
Very nice staff 👍
The most professional and friendliest bike shop!
Helen's customer service never disappoints!
Cameron was an excellent sales person. Very knowledgeable and professional.
Service, professionalism, reliability
I took my bike for a tune up. the service was great. My bike was ready the next day.
Wide selection from beach cruisers to high end racing bikes, shoes, helmets, cycling gear, and friendly staff!
There are not a lot of colors to choose from but luckily that was not a problem.
Service was good.
Wish bikes weren't so expensive
Whenever I bring my bike in for repair, I am impressed with how fast I get my bike back. The guys that work on the bikes are very friendly too.
Daniel is the best!!!
I always enjoy the good vibes at Helens! I love that you guys went above and beyond to get the bike I was looking for configured and ready for me to pick up in a matter of a few days or less! I am very happy and stoked to have been able to stay a Helens customer! Thanks for making it work! 🤙🏼 And thanks for all the knowledge of bikes along the way during my journey picking up mountain biking! YEW!
Excellent service from the get go.
Seth was most helpful.
Helen's has always been my "go to" bike shop.
Great variety of products. Service is quick, transparent, and accurate.
Customer service is excellent.
Very good experience. Our salesperson was knowledgeable and patient, and best of all we walked out with a bike that our 6 year old loves. Thanks!
Well, I wish you all would have taken care of your regular customers during the last year.
Been going to Helens for 15 years.
Spent lots of money. I needed a tube for my bike
Line was long. The guy was not nice. Wish the guy was nicer. In fact he’s never nice.
Have not been back.