based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service is first class
Always helpful and informative staff.
Very helpful and everyone greeted me w/ a positive vibe. Thanks again
The salesperson Audrey was extremely helpful in identifying my needs and searching the warehouse and other locations for stock in appropriate models/sizes.
Staff were amazing so helpful and knew what they were doing, Would recommend anyone to use there services
I felt like I was at a used car lot. Lots of overselling and pushing me to buy expensive things, including things I didn’t need. We were looking at the electric bikes and just wanted information about them. I was directed to expensive models and given the hard sell in front of my kids—the whole family can use this, our son can pick up groceries for you if you buy this, you don’t have to pay for insurance, gas, parking, etc. We ended up buying an electric bike from a store in Santa Monica that was better for our needs and $1k cheaper. And, had the pleasure of working with knowledgeable sales people who gave us an honest assessment of the various models and directed us to a model that was reasonable instead of pushing us to buy a $3k model.
I also asked the salesman at your store for a simple adapter for the tires on my bike that cost $2 and was given the hard sell to buy a pump that I told him I didn’t need. I was really disappointed because I always had such great experiences with your shop before.
Knowledgeable people, good service
Friendly and helpful employees. They got my bike fixed quickly. Good inventory.
Great experience! Thank you.
Best bike store around!! Great staff!!!
Good customer service and small company feel
Greta staff!
Good service and timely
The staff is great Daniel is really good and Edger is the best bicycle mechanic ever
Prompt, courteous and professional service. Always willing to assist and selecting the correct option to address issues.
Mechanics know their stuff, know me and take care of business! Great local bike shop!
Staff is friendly and knowledgeable but not pushy or aggressive in any way (laid back which suits this area). A lot of different bikes to choose from at different price points. Definitely recommend.
Your shipping costs were not added until after the purchase. Want to know the total cost before pressing the send button.
Friendly staff and punctual service.
The friendliest service team I’ve ever come across. And great work! You’ve got a new lifetime customer.
Good selection and knowledgeable staff. I trust the mechanics.
People (employees) in the shop. Josh sold us the bikes and the mechanics made adjustments on the spot. That is the way it should all be. Great work!
Fast and reliable
Last year I had bought brand new Speedplay cleats, even though it was the old, the yellow model. This year I wanted them installed as my bike fitter told me there were to left ones. When I went back to Helen’s for replacement the sales personell told me that they could’t take them back. For once, Speedplay had been sold to Wahoo in the meantime and Helen’s had some 90 day policy in place for returns. So I was stuck with what I had. I had to buy new Wahoo-Speedplay cleats, albeit I could manage a 20% discount from Helen’s. To be very frank I am appalled by that idea of customer service. I am really angry. How is it the customer’s fault when the item one buys (the two left cleats) is inadequate. Helen’s should have taken that back and given me the new Wahoo cleats instead. This was not the first item I had bought from Helens in all these years but it will most likely be the last one. I am tempted to even return the discounted, new Wahoo cleats just because I really want nothing to do with this story any more.
Great product advice, top notch service department, and you stand behind your work.
Friendly talking to my son
I love that you contacted me about not being able to find my product and then gave me other options to solve my problem. But when you finally found my product you contacted me to disregard the earlier note. Felt like real humans, working at a real American company. Great experience.
Tremendous selection, knowledgeable and caring staff!
Great, friendly service able to guide me (a beginner) towards the right gear for what I needed
You can often handle walk-in repairs while I wait.