based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Best sales people. Best inventory.
Friendly staff that helped me pick out a bike and all of the accessories I would need. Fair prices as well.
Always great service and fast!
Adam is such A GOOD SERVICE MANAGER. WOO HOO
Great service. The guys really know how to fix bikes. Special thanks to Wilber for keeping our bikes in shape!
I love this place. The most helpful and knowledgeable staff around.
Great support from Josh!
Very customer oriented: they give good advices and are always ready to help when a customer has a bike problem. Even during the time of the pandemic when they were super busy and overwhelmed, they tried their best to satisfy their customers. Their patience and commitment during that time were remarkable.
I’ve found the prices to be on the higher side and can’t find lower cost items easily (such as bike helmets).
You can trust that they'll take care of you and your bike right!
The overall service is very good. The reason I don't give it a 10 is that the man at the check in counter lacks a friendly and welcoming attitude.
I had purchased a new bike and lock and was told if I ue my apple card my lock will be non-returnable...
"huh"? you dictate return policies on the transmission of my credit info?
"yea...it randomizes your account number so we can't make returns"...uh...ok. Oh yea and bikes are non-returnable.
"WHAT? but this is a gift unseen for my son for Xmas:..what if it doesn't fit???"
"you can exchange"...
"oh good, that will work" .
..."but only for 7 days"
"WHAT???XMAS is 24 days away, do you have a holiday exception???"
no. no exceptions.
Can you cancel my $800 order?
Yes.
Canceled.
I've been going to Helen's for years, but realized that I have only been getting accessories and repairs, never bought a bike so never knew about the policy.
Thinking I was being unreasonable, I Googled "typical return policies for bike purchases" and discovered REI - returns and exchanges for any reason (other than normal wear and outgrowing) for a year. No questions asked. Went there the same day, spent $900, and met the repair guys. Nice crew. They have earned my business and I have three kids, seven bikes and now a new retailer. Honest opinion, only because you asked.
The folks here know their stuff, are super patient, and were able to get a bike in for me when nobody else was during the pandemic.
Monty and Mike are awesome!!!
Very quick and helpful.
Great service
Nothing
Friendly and services are prompt
Very helpful service and knowledgeable employees
Service was very helpful. I needed to size the right bike for my daughters. I was way off and glad I spoke to the rep. They installed new kick stand, bells and water bottle holder in a flash. Very friendly
Always proficient- friendly- courteous and helpful
Well, I wish you all would have taken care of your regular customers during the last year.
Been going to Helens for 15 years.
Spent lots of money. I needed a tube for my bike
Line was long. The guy was not nice. Wish the guy was nicer. In fact he’s never nice.
Have not been back.
Personal attention. Familiarity with employees. High end selections available.
Great staff and you guys have everything a customer could need!
It was a really good experience. The people there were very helpful and didn’t make me feel dumb for asking a lot of questions about different bikes, shoes, and helmet. I would definitely come back abs shop here again.
Excellent customer service. Knowledgeable, friendly staff.
Bikes
I love Helen's Cycles!!! They always have the latest and greatest new products for cycling. Their Service Department is also top notch! I have them service all my bikes. Might be time to buy a new Dogma!
The bike service team always make me feel welcome, never recommend services my bike doesn't really need.
I was extremely pleased with the way Brady helped me in choosing my bike: very knowledgeable and never tried to oversell me. Great selection of bikes and accessories in stock. A little bit disappointed with the setup of the bike: when at home I realized the front derailleur is rubbing against the chain.
I purchased Pinarello DOGMA F12. I consulted with Brady in Santa Monica shop about the delivery date and specifications first of all. He kindly taught me, and he immediately examine the frame set and component I wanted, and politely answered my questions by email. I’m bad English, so I was very anxious about purchasing the bike I wanted, but thanks to the cooperation of the staff, I was able to purchase the bike I wanted right away. I’m very grateful, I’ll always take good care of the I bought.