based on 4947 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Huge product selection and expert service.
Gantt was super helpful and knowledgeable! Helped me decide on my first bike and I absolutely love it!!
Had previously met with Brady the week before with my husband who he sold a bike to a few days prior - called ahead and confirmed he was working and loosely said I’d be there round 12pm. My name was already on the waiting list but I waited about 30 minutes till someone called me up (I assumed it was Brady) after 5 minutes of chatting to the guy realized it wasn’t Brady... got sold the Verve 1 bike and after paying I reviewed the receipt and realized it was not the Verve that Brady had emailed me about. The one I received was cheaper - realized the other guy showed me the Verve 1 instead of Verve 2. Was pretty annoyed as I did want to liaise with Brady and I had done my research on Verve 2.. I told the other guy about the mistake so he then ended up showing me what the Verve 2 looks like but flagged it was a different size and by that stage I just went with the Verve 1... Hopefully it’s ok when I ride it!!
Next time, I’d flag to the customer that the person they’re waiting for is still n/a and that someone else can assist if needed - that way the customer can decide whether they’d prefer to wait or go with the other person... would also always confirm the exact model rather than generally talking about it.
Such awesome personal touch, great recommendations, and an all around fantastic experience
your staff is very polite and have the bike know how
Alex greeted me at the door and provided friendly knowledgeable service.
Great service. Friendly people. Stress free.
Quality, style and expertise.
Excellent service. Friendly people, knowledgeable and fast. They returned my repair bike exactly when they said they would--even a little earlier than I thought
Great staff with knowledge of their products
Service was prompt and very organized. I'd definitely recommend this shop to others.
When I first started shopping for a bike, there was almost nothing available. So, I left my contact info with the store and, as soon as they had what I was looking for, they contracted me and held the bike until I could get there the next day.
Customer service
Very thankful to have Eric who is a master mechanic at Helen’s. He has extensive knowledge about Campy products and was able to fix an issue where others could not figure out.
It was worth the wait. The Trek 820 I got rides so smoothly. The service was quick too
Everything
Your bicycles, service, and hospitality to all customers.
The service is top notch. From Monty up front to Mike Davis inside and Eric Rodas in service. 5 star rating, for sure.
Fast service
branded parts & a good deal price for mtb
Good, personalized service by knowledgeable & friendly staff
Great service
The best and most knowledgeable staff that also are always cordial and helpful. Helen's also has direct or indirect access to best selection of elite bike brands and sizing.
Everything!
You are always remarkably insightful and helpful.
You guys are the best! Can't wait for the Marina store to reopen.
Chris Hands is amazing. His knowledge is only outmatched by his helpful suggestions and passion for Cycling.
I ordered a bicycle seat post this past March and never heard back. Nobody ever answered the phone, or replied to my emails. I had to wait in line to enter the store and after 3 visits over 6 wks. I gave up and ordered it from Amazon and had it in 2 days.
Great products and service, fair prices, good people.
Everything and everyone
Prices are high