based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You had the bike I was looking for and Ernesto was very hospitable.
Easy, thorough, I’ve been a customer for over 20 years in the marina del Rey store - love Scott!!!!
Wilbur and Erik are the best mechanics period. Always do a great job, nice to be able to count on them.
Brian C.
The staff is extremely knowledgeable on their products. The customer service was outstanding.
They were amazing. Bought a bike over the phone and they worked with me to help me ship it. I was in contact with the Manager Mike who was fantastic and Cameron who sold me the bike was great. Made it easy!
Josh and Brooklyn were amazing! Thank you!
Staff was ultra helpful
I've now used I. Martin services three times and each time they have been very helpful and friendly.
Excellent service l. Knowledgeable and courteous. Great selection.
Cameron was sharp, knowledgeable, and answered all of my questions and concerns. He let me test ride as many bikes as I wanted until we got the right fit. And he let me test ride one of the electric bikes for fun. What a fun experience buying my bike!
Will recommend this place to everyone.
The PEOPLE are outstanding! They are knowledgeable, enthusiastic, expert, helpful. The products are top of the line.
Friendly service.
Wilber is the absolute best!
Great service. Gentlemen helped me add my clips to my new Shimano Cycling shoes. Will definitely recommend to people looking for a new bike or bike products. Very satisfied customer!
Called in about getting a quick bearing cup press job done and was told to come on in, expecting that the job could be done in 5-10 minutes. Arrived with all parts and the mechanic refused to do the work, saying that he could do it in 1.5 hours. Shop wasn't busy and there was an open stand in the back. That didn't work for my schedule (not going to be in the area after that trip, and need the frame to continue the build in the interim), so I had to take the frame back with me. I asked to rent the press tool and do it myself and was refused as well. Pretty bummed that I'll have to wait until I have more time to get that bearing pressed to continue my build.
Seems like a no-brainer to knock out a quick job like a headset bearing cup press while the customer is waiting. 10 minutes would make no difference for other "urgent" jobs.
Friendly efficient and quality products!
My bike rides like a dream
Great service , and personnel. When buying products I always ask if there are any coupons or sale discounts available and they always give a 10% discount. I was talking to another customer about the great service techs and my young salesman failed to give me a discount. I forgot to ask. Had purchased a new tire and tube. He processed the purchase before a was back at the register.
My fault, shame on me, I always ask but felt the young salesperson should have offered!!
I had a minor brake problem on my bike, and it was fixed on the spot within a minute and at no charge. You guys also had the battery I needed for my bike computer. Great service!
have what we need
Customer service is always top rate. I.Martin employees answer all inquiries with both clarity and patience. Leo is phenomenal!
Bikes…it’s important to test ride and make sure you find one you like and it’s fits well. I took my daughter and she instantly gravitated to one bike over another after a test ride. It fitted her well and so it was a no brained. The staff are very knowledgeable and helpful. The bike selection is OK, but there are other major brands I would like to have seen.
Services were great !
I dropped off my bike on Saturday for a tune up, they said it’d be ready Wednesday. Got a call the next day that it was ready!
They are always super polite and helpful. I really love coming here.
My bike felt super smooth. Will definitely come back for all my tune ups.
Bike is awesome, customer service was perfect. Received all the assistance I needed from adjusting shocks, choosing pedals, and helping to it the car. Living near San Diego, a bit of a drive, but would recommend friends to check out Helen’s inventory. Thanks!
The front guy is condescending towards women. Makes me never go to Helen’s again.
Knowledgeable staff - good selection of bikes. Brady helped me pick out a great mountain bike!
Always find familiar faces in the store which help me find the right products.
Easy to work with
You have nice selection of all biking related items of good quality at reasonable prices. And, a friendly and knowledgeable staff.