based on 4948 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service! Welcoming, Warm, and knowledgeable. 100% recommend this shop for all your bike needs!
Trek products and Seth are great!
Really helpful team and great selection!
Friendly knowledgeable service people and great inventory. (Thank u Ernesto!)
Earnesto was amazing. He double checked inventory to make sure the bike was exactly as expected. He added a kick stand when I picked it up and he did all this with such a great attitude. He is a true asset to company.
Seth is the reason I come to Helen’s. Always value additive.
Quality products and services.
Customers service is great and staff know a lot about bikes. I have bought a bike and many components and apparel there before and their service dept is also very friendly and knowledgeable. Sometimes I go on just to ask their recommendation or question and there is no pressure to buy anything, they just like to help customers and talk shop too.
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Best pro bike shop and mechanics thanks Ernesto for your good attention and costumer service I recommend I.Martin Bicycles
attentive service
Super friendly service. Professionally done bike tune up. I would go back on a regular basis to have my bike worked on.
Excellent shop for high end builds, flawless service and work.
Frank was fantastic as a salesperson. He was patient with my many questions and answered them all.
Great staff and service department.
Personable, professional, non-pushy service. Went in not expecting to buy that day and within 15 minutes I'd made the decision that I was in good hands and was confident to move forward right away. Thanks for a seamless experience.
Jay has the best bike shops in the whole wide world. Thank you again for the discount : )
Great customer service with the best bike mechanics in the city to boot!
I purchased Pinarello DOGMA F12. I consulted with Brady in Santa Monica shop about the delivery date and specifications first of all. He kindly taught me, and he immediately examine the frame set and component I wanted, and politely answered my questions by email. I’m bad English, so I was very anxious about purchasing the bike I wanted, but thanks to the cooperation of the staff, I was able to purchase the bike I wanted right away. I’m very grateful, I’ll always take good care of the I bought.
Best sales people. Best inventory.
Friendly staff that helped me pick out a bike and all of the accessories I would need. Fair prices as well.
Always great service and fast!
Adam is such A GOOD SERVICE MANAGER. WOO HOO
Great service. The guys really know how to fix bikes. Special thanks to Wilber for keeping our bikes in shape!
I love this place. The most helpful and knowledgeable staff around.
Great support from Josh!
Very customer oriented: they give good advices and are always ready to help when a customer has a bike problem. Even during the time of the pandemic when they were super busy and overwhelmed, they tried their best to satisfy their customers. Their patience and commitment during that time were remarkable.
I’ve found the prices to be on the higher side and can’t find lower cost items easily (such as bike helmets).
You can trust that they'll take care of you and your bike right!
Great same day service!