Customer Testimonials
Excellent customer service!
Travis sold me my bike. There was no pressure just honest to goodness information and assistance. I love the bike he suggested for me. Everyone at the shop was courteous and quick to help.
Thank you.
Folsom Bike is amazing!! Best bike shop in Sacramento!! Keep it up FB!
Knowledgeable people and good prices.
I build my own bikes, but rely on Folsom Bike's El Dorado Hills for Keith to true my wheels.
I appreciate that Keith takes the time to check wheel dish and spoke tension when truing my wheels. I have recommended his services to others in Cycle Folsom and Cycle USA.
I also rely on Folsom bike for parts and other supplies.
I already recommended my sister the day afterI purchased my e bike and she purchased hers there the following Monday!
Professional
The professionalism
Not intimidating, good communication during services and who doesn't love a coffee shop combined with a bike shop!
The product speak for themselves however the staff was very friendly very knowledgable in lead me in the right direction where I was led in the wrong direction by other shops
Very friendly and knowledgeable staff.
Folsom bike in El Dorado Hills had an amazing line-up of products. Their prices were Beyond reasonable. I was expecially pleased coming in from another state and finding a bike repair staff that shared a similar compassion for riding as I do. They were incredibly fast and efficient with making repairs to my Trek mountain bike and the repairs were exceptionally well priced.
Great customer service and quality products. Fair price and performed service within the same day. Great job!
Can people who need to buy supplies or things that don't require an sales person be asked to come get what they wont and get out? The store needs I know what I want line! Or call ahead for a pick up?
Great customer service with no pressure.
Great customer service!
Friendly staff, helped me learn all the features of my first non-walmart mountain bike!
Folsom bike service is excellent, they really take out their time to explain any problems or issues that you may have had a concerned about. They also show you how to set up your bike and what trails to explore and they do a great job with inspecting and servicing your bike.
Definitely recommend.
Knowledgeable staff who are customer focused.
After going to another bike shop to get my 24" tires replaced and told they would need to be ordered and I'd have to wait about one week, Folsom Bike had the tires in stock and was able to replace my old tires on the spot!
I really like stores that are so organized and efficient!!! Very friendly service also.
Travis Lee is what our friends and family like about Folsom Bike shop, he gets us he motivated about riding bikes. Also that Folsom bike shop carries high quality; bikes, gear, service & snacks. My mom went there for the first time and liked that I told here there are E- Bikes, she is a business owner and will probably eat at your Cafe next time we drive out to Folsom. I like that one can build a custom Trek bike directly from the manufacturer, I ride a 58cm frame maybe a 56cm if I consider racing. Furthermore the website has 700c carbon rims that are going to be my next upgrade witch is easier to purchase from then other sources. My sister Lily might buy a new bike because her husband works at Intel and rides a rusty mountain bike, so they might buy a Red and white Trek 52cm, also I'm looking for bikes for my little sister and brother 14"-20", also my niece and nephew are wanting bikes 14"-20" and 14" for Isaiah and he's brother is ready for a push bike. The oldest neice could use a adorable hybrid as she works for the Gas company. Also interested in a trainer roller any suggestions, I'll keep reading the emails from folsom bikes. I'm a certified medical assistant and keep my family's exercise plan confidential and would appreciate HIPAA confidentially!
When I got into the store they were very helpful even though I am was not sure they would have the part I need for a stationary bike. They offered to let me take it and try, it out at home. The gentleman that helped also mentioned that there are right and left pedals in case I did not know, which I did not. Unfortunately, the pedal did not work but the let me return it with out any hassles. I will be back in the future to fix up my old bike and begin riding again,
They were very helpful in helping me pick out and size new road shoes! Thanks!
Great Service, Friendly helpful People
I really appreciate the friendly and knowledgeable employees at Folsom Bike!
Everyone was super nice, helpful, and respectful.
Staff is courteous, friendly and the best and most complete service I have had for my bike. When other shops told me my bike needed to be replaced. Folsom Bike took the time to thoroughly inspect my bike, make recommendations and repair what was needed. Very impressive and much appreciated! I will take my bike here for service and no where else!
You’re great! Friendly service
The service department is always so helpful. I love visiting this store just to see the new line of bikes that are out.
Great service