Customer Testimonials
Very welcoming when I walked inside. Helped me determine what u needed quickly and also recommended products when I was unsure with facts. Definitely going back.
Great work and reasonable pricing. Thanks
We rented a bike and the process went smoothly. The staff was very friendly and helpful.
Helpful and friendly staff. Very customer focused so that problems are solved and/or requests are completed. Nancy
Great customer service. After visiting several bike shops due to high demand during COVID, Folsom bike is second to none. We are customers for life!
They do a great job in this shop! There is no pretentious behavior and are nice and talk to you without a snotty attitude (that other bike shops sometimes do.)
Also, they do not up-sell, and try to get you into the gear that is appropriate. Very knowledgeable staff!
Jonathan Laine
Convenient and reliable
Great customer service
Fast, friendly, stand behind their work
Great products and customer service. All around good experience, we'll definitely be back!
Even though I am just getting back into casual biking, I felt comfortable with the service I received. Travis was GREAT about listening to what type of riding I'd be doing, and he found the perfect bike for me. He made sure I had the necessary accessories and didn't try to sell me a lot of extra gear. He genuinely cared about the fit of my bike, and whether I felt comfortable riding it. I have already recommended this store to others!! Thanks for making me feel welcome!
The availability of rhe products and the gentlemen in store are very proffesional to dealt with and kind.
Staff is over the top friendly and knowledgeable. They treat every level rider with the same respect. I always feel comfortable to ask all the dumb questions and they always make time to answer and give advice.
Quick tire repair.
Good bike rental.
The shop was easily accessible, clean, and the service was prompt and elpful. We has a great experience and wouldn't hesitate to rent bikes here again.
Bike service was performed quickly and they informed me on work needed to be done before it was done.
Excellent service, employees are very helpful and knowledgeable.
Very welcoming. Helped with any question I had
I want to thank Ian for the great job he did replacing a shift cable and adjustments. I went out for a ride after picking up my bike and everything was perfect. No issues.
Also, he installed new bar tape and it looks great.
Thanks all!!!
Professional, organized knowledgable.
Good customer service
Staff was great
Fair Pricing and quick service. Turnaround time to fix brakes on two bikes was 1-Day. It was my first experience with Folsom Bike in EDH and will make it my go-to shop for any of my bike needs! Thank you!
I appreciate the help I get when I stop in the store or come for an appt. They are good at giving me advice when I ask questions and are fair and honest with what repairs my bike needs. The turnaround time was very fast and they called as soon as my bike was ready for pick up which was a day earlier than expected. :)
Erin and Wilson and service staff
Excellent service
It’s literally a one stop shop! I walked in and rode out!! Amazing customer service ! They treated me like a human and not a moron because I didn’t know what kind of bike I needed. I left with a liv/giant hybrid and I love it so much! Cheers mates!!
Great customer service by far! Very tentative and will be back again !
Thank you !
Support of the community. Great repair service.
sales and service staff recognized my level of needs based on my cycling experience. did not try to upsell me when purchasing their product. very professional.