Customer Testimonials
I came in for a magnet for my Osprey hydration pack and instead was given free advice on how to adjust my pack so I didn't need one 👍
Friendly and knowledgeable service and staff with great location close to cycling venues.
Great staff, great prices
scheduled appt for service. staff was super helpful, kind, and patient in explaining everything to me. thank you !
Your service department always takes great care of us. Special thanks this time to Noah and Scott! Even though Josh was on vacation, they took care of my bike and got it back to me in time for our bike trip. Thanks again!
Staff are super friendly and knowledgeable.
Hands down Folsom Bike is the best. Sales and service they treat you right. I highly recommend them.
All maintenance work has done correctly, on time, and at a reasonable price
Service work was very well done
The friendly, knowledgeable customer service is better than any other bike store in the Sacramento region.
Great store, great service
Outstanding people. Great products.
Friendly service. Welcoming and willing to help. No buyers remorse, great bike
personal service and how nice and knowledgeable everyone is.
I called on Saturday with a persistent flat tire and asked what the wait time was going to be. Dez let me know that since it was a minor repair I could bring it in the next morning and they could try and fit me in. I was there before the store opened, dropped off the bike and they called me within 20 minutes. Excellent service! Especially on Easter Sunday!
Friendly staff and great service!
Exceptional staff - Super friendly and helpful.
Great bike service at Folsom Bikes. We were not only provided a variety of bike options, but also a detailed explanation for the differences and recommendations. Great service! Very friendly staff. Highly recommended.
Excellent salmon in Patrick. I would highly recommend him.
John Gorczyca
The salesperson was very upbeat and friendly.
Great customer service, extremely helpful to answer questions, no hard push to make a sale, they let the quality of their products and the knowledge and friendly personality of their staff make the sale.
Easter Sunday was my lucky day because I didn’t think I needed a new bike until I met Andrew. I came by to drop off my bike for service and Andrew noticed that the store had a 2021 version of my bike in stock. I was interested in looking but not purchasing. He let me take it for a test ride and I fell in love. He then informed about Trek’s financing plan and it was then I decided to apply to see what would happen. I qualified and the rest is history. I wish I looked at the tires carefully because I realized that I don’t like the current tires that came with the bike. Only because I’ve noticed it isn’t grippy enough. I would have gotten them swapped out that same day. Overall I’m happy with the outcome.
Also, when I got home I got an email that my bike was finished getting serviced. I came back and saw that the store hours changed. I wish I was told that or that the sign outside was bigger and colorful. Luckily, I don’t live that far so it wasn’t that big of a deal.
This is my favorite bike shop along with Mike’s Bikes. I don’t want to compare the two but I like to shop and get my bike serviced with both.
I come back because of the service. The staff always treat me like I belong and I am welcome (I am a women).
Very friendly service. Excellent skills
Friendly
Professional, prompt service even when the shop was busy.
Folsom Bike is now my only shop. Through the years, I tested other shops, but kept coming back to you because how understanding and personable you are.
Great customer service.
great service!! Keep it up!
The selection was excellent and so was the sales experience