Customer Testimonials
Helpful and knowledgeable staff
You have everything under one roof and mechanics who are knowledgeable and caring.
All personal very knowledgeable and willing to spend as much time as needed.
Our bike expert was very helpful and patient. The store was really well organized, especially for the bicycle novice. A great experience!
Friendly and knowledgeable staff. Great selection of accessories.
Very efficient and professional service!
The service is usually good. They have good products.
Excellent customer service from Chris
Great service always. Fast fix for my bike.
They make sure the bike is your side and they spend time to adjust the bike and answer all your questions
Great same day service for my old bike.
Everyone was helpful and friendly. My bike looked great!
Fast turnaround from service
Your bike service staff is phenomenal. They are helpful and do excellent work.
Quick service. I bought my bike and it was prepped and ready to go in no time. Great experience.
Very helpful, knowledgeable, expedient and pleasant.
Knowledgeable, quick and efficient. Told them what was wrong and fixed it while I waited - needed a new chain. In and out in 20 minutes. I was pleasantly surprised due to the fact my bike is probably 25 years old and they had the part to fix it
I like that eddy has a nice selection of bike products. Every time I go to the Willoughby Hills eddy’s the people are so nice and helpful and always look and fix my bike while I wait. Great customer service…I can’t say that about every eddys. I moved and I am So glad I live close to this one.
The knowledge of the employees and the selection of products
Staff was very friendly and helpful and helped to get exactly what we needed
Staff was helpful and nice. It was a great experience getting my teenage daughter a new bicycle.
Staff is very helpful and friendly.
The staff was excellent at helping me to select the correct bike and to get me fixed up with a basket on the back of my 7 speed Electra Townie. Great service!!
Thanks for having the parts I needed
I appreciate the customer service. Although, it was closing time, the sales associate completed my sale without rush!
The staff was very helpful and friendly and helped me pick out all the accessories I needed for my bike.
Amazing service. Hayden was so patient and helpful & answered all my questions. Will be back for sure!
We’d like to thank our sales person Hayden. He was wonderful and took so much time with us and educated us so much on the bicycles.
All it took, was two times around the block and she was riding like a pro!
Service is always acceptable and employees are always very approachable and helpful.
However am God friends with another shop and typically makey bike purchases from another trek shop.
Staff was very knowledgeable and helpful.