Customer Testimonials
First and most important, the customer service I received was amazing. The man who helped me saw me outside and came outside to help me get my son’s bike out of the car. He was so helpful. He explained my options for fixing the bike and explained what needed to be done. My son picked up his bike and rode it home. He said the bike ride so well. We will 100% be back for bikes & all bike repairs.
Great selection. They have everything a bike rider might want. Prices are reasonable. But best is customer service which is fabulous!
Great people, great service and really great people
Huge selection combined with very friendly and knowledgeable staff!
stand up staff! make things right and go the extra mile
Deb has been a tremendous help to me in choosing my Verve3+.
Service included when I bought a part for my bike-
Freindly staff, and very knowledgeable repair shop crew!
Everyone is always so helpful and willing to listen and talk with customers sharing the latest information about the new products at Eddy’s. It’s a great place!
Was able to get a rear flat repaired quickly even close to closing time.
The service was great I would recommend them to friends.
Always a great learning experience
Great friendly service as usual.
Friendly, knowledgeable, great selection
Chris M was very patient with me during my visit . I had quite a few questions since this was my initial step into the world of e-bikes. He answered my questions without hesitation and was extremely knowledgeable and professional during my visit. With his expert help and guidance, I was able to choose an e-bike that will fit my needs very well. A job expertly and professionally done!
Very helpful associates in this location. A great selection of products for biking.
Eddys kept all of my bikes and my wife’s bikes in great shape for the 2024 season. We rode Blackfork, Unbound, Funk Bottom, McLain Farm, and Magnolia with ZERO mechanical problems or issues. The service is always SUPER professional and well worth the trip to Stow. Top notch job every single time.
Helpfulness
Knowledgeable staff, great service.
Sales guy with the glasses I forget his name is so knowledgeable! Also one of the mechanics in the back was easily able to identify the problem going on with my bike and fix it on the spot! Can't recommend these guys enough!!
We have buying from Eddy’s for over a decade and Jimmy always provides exceptional service!
Top level bikes and excellent people to assist you to a bike that is best for you!
Love this shop. So kind helpful and fixed my daughters bike in timely matter. Grateful you are apart of the Rocky River community. Thank you.
Both staff in the repair department were very pleasant!!!
The gentleman that serviced our bike made sure my granddaughter’s bike rode safely before leaving. Going on to explain different safety tips.
And there was no long wait time.
My granddaughter and I were able to go bike riding and have so much fun.
Thank you for helping me to create memories with my granddaughter 😁 and more to come.
Sales person was patient and helpful - gave great asvice
This is the best bike shop with the best service in town. The most helpful and reliable bike service technicians I have ever met. Highly recommend this bike shop for all that you need
Very helpful
Good selection of options
Attentiveness of staff. Knowledge of staff. Customer commitment.
It is really pretty simple: everyone there is a "bike person". They all know bikes! Stephen in the service department did a great job with diagnosing a problem with my Townie...and fixing it.
Prompt service. Polite and courteous. The whole vibe of that place is one of friendly professionalism.
The staff at Eddy's in Willoughby hills are great! I wouldn't buy a bike anywhere else after experiencing their after purchase service.