Customer Testimonials
Very helpful, very understanding. Good folks!
My customer service/bike specialist was Deb Roznovsky. I was interested in buying the Thule Ez fold 2 to travel with our 2 E-Bikes. Deb asked me to bring one of my E Bikes. Deb then demonstrated and also had me load my E Bike on and off of the Thule Ez fold rack. Deb had amazing knowledge and was very patient. Although Thule Ez fold is more expensive than other racks, Deb assured me and then demonstrated that my bike is very secure. I highly recommend Deb and Eddy's Bikeshop.
Good quality
The gentleman that helped me was very knowledgeable and gave very good advice on which bike to purchase. I would definitely return for future purchases/service.
Fast turnaround on servt
Very good selection of different type bikes with knowledgable sales support.
Quick friendly knowledgeable service
Great customer service and value
Large inventory and knowledgeable staff.
The customer service is exceptional!
Knowledgeable service great selection.
The service and all people involved were awesome. They were knowledgeable, helpful, and courteous. I would trust them with anything regarding my current bike or purchase of a new bike.
I have always enjoyed the service and helpfulness of the salespeople. I just bought a rear wheel online and it fits perfectly. I picked it up in-person and bought a couple of other small items while I was there. GREAT SERVICE!!
The customer service was top notch. The staff was extremely kind, knowledgeable, and helpful!
The store is huge I could not believe it. Very friendly and helpful staff!!!
Honesty. Good advice.
Employees are always very helpful
People are nice, prompt, and do what they say.
The whole shabang! Well done as usual.
Very helpful, but no pressure.
Your sales rep, Brandon, spent a lot of time explaining the various aspects of the bike pants I was shopping for as a gift for my husband’s birthday. I really appreciated that.
Friendly group of people; very knowledgeable.
Have nothing but great things to say about Matt Miller and his crew in Rocky River!
The service staff is so good. They have the knowledge and the expertise to make sure that you have a great experience.
I went to Eddys to get fitted for a new bicycle I received for Christmas, buy a new helmet, and to get a couple of wheelchair tires replaced. The salesperson was great. He went to my car to help me get my bicycle, and worked with me to get everything properly adjusted He then properly fitted me with a helmet. While I was doing that, the service department replaced the tires on my wife's wheelchair.
The salesperson spent about an hour with me making certain I understood all the aspects of my bike and explained how everything worked.
Like the employees
Always ready to help
Rob Kolllin was a great help.
Quick service! Friendly staff!
Timely, courteous, knowledgeable and convenient A+ SERVICE
Service on bike always great.