Customer Testimonials
Great information service
I love this store! They were able to help me out of a bind and have me back on the trail within minutes. Also I got to add a few accessories while I waited. Great service, great selection, and great people. Thank you!
Walked in there from not being on a bike in 20 years, Tom helped me pick out a new trek Roscoe. Awesome experience and awesome staff there. He knew everything about the bikes and answered every question I had without hesitation. You can tell they know what they are talking about and have experience
Our salesman was excellent.
He helped us pick out a helmet and showed us some bikes.
The associate tried really hard to get my daughter’s current helmet to fit. When it clearly wasn’t working, she was great with my daughter and helped her pick out a helmet she was excited about.
Employees are knowledgeable and provide great personalized service. Service department did a great job on the recent tune-up and repair on my bike!
Great service great prices
Just a great overall experience, with a very helpful staff!
Knowledgeable, friendly staff.
You do the work immediately (if there is no line) and charge a very fair price!
I love my new bike!!
It was ready earlier than planned. Deb was awesome in explaining all the features and details.
Overall a great experience!
n/a
It's all about the service!! People are thoughtful and take their time with you.
Good variety of product.
Service is always great and usually ahead of quoted timeframe
Very friendly and bikes were done in a timely manner.
good stuff. Good people. I ought to know, I married half of them.
Rev
The time the employee was willing to spend was obvious and appreciated. The Monroe’s store definitely has a more limited supply of bikes but they will clearly make up for it by offering superb service.
The Parts and Service staff were very helpful.
ease to find what I needed.
Deb at the Willoughby Hills location was awesome! Very helpful helping me pick out my first “real” bike making sure the size was right and I was comfortable. Will recommend Eddys Bike Shop to everyone!
This bike shop provided exceptional service and a wide selection of quality products. The staff's expertise was evident, making the entire experience enjoyable. I especially appreciated Debora's assistance; her knowledge and patience were invaluable. I highly recommend this shop to any cycling enthusiast. It's truly a ten out of ten experience from start to finish.
You all were very polite and helpful.
Everyone at the shop is very friendly. Mechanical work is always done to a high standard. Product selection is good.
Very helpful addressing an unexpected issue with my brakes after they completed a tuneup.
They did same day brake repair, so I could avoid having to return
I appreciated their accountability and accommodation
Great selection, very knowledgeable staff!! Overall, great place shop for bikes and accessories!! Mark!!
The customer service at Eddy’s is unmatched. The staff is so knowledgeable and helpful. We left with a used kids bike in great condition for my son.
Very kind, helpful, and took care of my bike chain in 10 minutes!
Friendly, great displays, outstanding inventory, great parts department.
Repair shop employees are friendly and knowledgeable!