Customer Testimonials
Great service, I felt welcomed and comfortable even though I have very little bike knowledge beyond the bare basics. My only minor complaint is feeling “upsold” at any opportunity. Not high pressure and I know I could just say no. I’m sure everyone is working on commission.
Store has a good layout, very clean and modern. Doesn’t feel cluttered. Associates are kind and professional, and very helpful for questions.
The folks are really welcoming in the store. This is a great change from the typical in the retail landscape! Your store is near my house, so you will be seeing a lot of me there!
This is my first time doing any kind of bike repair on my own, and the guy checking me out realized I had grabbed the wrong tubes for my tires and went back and swapped them out for the right ones before I could even ask what ones I would actually need. The people here know their stuff!
The staff was kind and replaced two bike tires and tubes the same day considering they were pretty busy. I appreciate their professionalism.
Great service, friendly bike repair specialists.
Staff is knowledgeable about your products. Products are of good quality and a fair price.
John was fantastic! He went the extra mile to make sure we were well taken care of. Also the repair shop did a great job.
We were pleased with the services provided from the first time we went in to find that they had a bike that our son wanted but not the color. The associate went online and called their other locations and found the exact bike he wanted. When it was in, we went to pick it up to find that it was a different size than the one we thought we were getting and the seat was too tall for him. A couple of the associates talked and decided that if they cut down the seat bar it would be the perfect height and due to the larger size would last him longer than originally anticipated. It was a win win! Our son is obsessed with his bike and we are happy with the assistance we were given and the problem solving skills to make things work for him. Much appreciated!
Personal touch
Great selection while purchasing for my granddaughter.
The service was very fast and do e while I waited. I needed a new rear tire and a new saddle installed. Everything was done in 15 or 20 minutes.
Chris Last name removed is the reason why I shop here.
Took 2 bikes for repair it took like 5 days and they did a great job
Friendly staff. Everyone was very helpful
I enjoy talking to the people who work at shop. They ride and are helpful when it comes to products and services. I don’t feel like they steer me wrong or are just trying to sell me stuff.
Both the peninsula and Rocky River stores went out of the way to help me out. I was desperate to find a part for a brand that they don't even carry. But they were very helpful.
I had my bike overhauled and the Eddie’s by Montrose did a fantastic job. It looks like new.
Matt’s da BEST
Eddy's has all thingd related to bikes. Always very helpful..
Great shop! Knowledgeable staff!
Friendly people who know their stuff and seem to enjoy talking to and working with their customers!
Always friendly with good service.
Thanks
Excellent customer service
Awesome service, they set up my new bike perfectly. Quoted 10 days and got it done in 8, you can’t complain about that.
great service excellent selection
We brought my bike in to have a rear tire tube replaced. Dennis did it on the spot! Fast and friendly service at a fair price.
Super helpful and friendly service!
Staffs are very helpful, nice and friendly. Lot of options in terms of products.
Very helpful! Helped me pick out a bike and helped install the bike rack!