Customer Testimonials
Friendly staff. They listen and take their time to answer questions. Even my dumb ones
Quick service, and rental equipment was very nice.
Products are quality , staff friendly and very helpful. Ongoing service excellent for maintenance , etc.
Service was great, efficient and faster than expected!
Knowledgeable, friendly service !
Great location to pick up what you forgot on trail!
Great customer service.
Friendly service, quality work.
Tony was a big help. Answered all my questions and offered good advice.
I am very pleased with the service , products,and fantastic sales people. They placed my seat cover that I had left when I rented an e-bike, in a sealed plastic bag. I also needed a new inner tube for my trek bike, and they had the product in stock at the store. I left with everything I needed!
They took time to talk to me and get me set in the right direction. Not your typical grab money and get you out the door as quickly as possible. I was very pleased with the store and the professionals working there. Sure, you can save a few bucks by buying on line, but being able to try things on, get advice from experienced people and have recourse if something isn't right, is well worth the few extra bucks.
Knowledgeable staff very helpful.
The young man that handled my bike was great and helped me
get it into my car
Very helpful, very professional
repair guys were great
Matt M was so helpful and kind. Many thanks!
Patient and knowledgeable staff
I was returning on my ride back from Akron to Rockside when my tubeless tire went flat just past Peninsula. I walked back to Eddy's bike shop and Kevin helped me right then and there by putting sealant in the tire, airing it up and out the door I went! Excellent service!
Name removed
Helpful
easy return on rear rack that didn’t fit
Great knowledgeable technicians
Dean was fabulous. Really listened to my issue with the bike and helped troubleshoot. Will not go anywhere elss
Very knowledgeable staff! They have a very good build and repair shop in the store. They have bikes for all level of riders.
Great selection and knowledgeable staff that listen to what you are looking for and guide you in the right direction
The guys who make repairs are efficient and friendly.
Matt was able to replace a flat tire and tube while I waited and he was very customer oriented
Great bike service center. Staff there are welcoming, pleasant, knowledgeable and skilled. Took my commuter bike in for a standard service visit and they fixed it up like new. I am extremely satisfied with Eddy's Bike Shop - Willoughby Hills.
I stopped in to get training wheels for my grandson's bike. It was discovered that the bike was too big for the training wheels so they refunded my purchase and took off the pedals and lowered the seat for free. I was told that once he was able to keep his balance on the bike to bring the pedals back and they will put them back on for free. What a wonderful place. I will do all my bike business with them from now on.
The people are very helpful, professional and friendly. They took all the time needed to answer my questions and set me up with a bike fit for me. Kaylee and Matt were especially helpful and great to work with and I am happy with the Trek bike.
Andrew was very helpful and knew his bikes and accessories. I had a lot of questions!
Great service, very knowledgeable and helpful team