Customer Testimonials
Both of the people we dealt with were kind and helpful. The gentleman made adjustments to my bicycle that will make it more comfortable for me to ride. I appreciate that they didn't focus on trying to sell me a new bicycle.
The customer service is excellent.
Very good selection from various vendors. Excellent service by trained technicians. Would highly recommend Eddy 's for a bike purchase.
They got us in right away and wrote up a quick fair quote for services. We even got the bike back earlier than expected. Everything was great and everyone there was super helpful.
I liked the selection available at the store so I could try the products and our sales person was very helpful.
Very helpful and knowledgeable employees
Friendly customer service n great products.
Always have what I need in stock and people that know what they are taking about!
My wife and I decided to start riding bikes for low impact exercise. We both have not ridden since our late teen's, and are now in our early 60's. See the problem? Bikes have changed some what, have gotten more costly, and many more choices than Schwinn, Huffy, and Royce Union. Looked at used. That didn't make sense. Checked out a few other bicycle shops. They were nice and polite but a couple seemed like we were going to have to pry info from them. Went to Eddie's, met Tom Cartwright, he spent some time understanding our wants and needs. Showed us a few Trek bikes. Then showed us a few Treks that were on sale with a manufacture promotion. We were pleasantly surprised at how much bike we could get for our money. Picked colors, done deal. Everyone we had contact with was very accommodating. Tom used no pressure, laid out the quality, showed us the sale price, the quality, we saw the value was there, very satisfied.
Thanks!
First name removed & Elisa
Very professional!! Great service. The techs know their stuff.
Good service
Great customer service! Great product knowledge!
Great job getting my tires changed and up and running again. I love my Trek bike and thanks for helping me get back on the road. I get all my bikes from Eddy’s and take them to get serviced there.
Krista was very helpful in helping me find a bike rack that would fit my needs and my wallet.
She is professional and her experience stands out.
Name removed
Everything went very smoothly on my purchase. Nice salesman nice mechanic nice bike. Only thing that I disliked was paying for the disposal of the battery or whatever that charge was for and a very hefty charge at that should’ve been figured in with the sale of the bike. That when I came to pick up the bike and be hit with another charge, not mentioned.😩
The team members are very helpful and know what there doing As 15 year old I felt that they would cheat me a couple bucks like other stores they gave my a cheap price and we’re very very happy and nice I love this shop and will recommend it to anyone who wants to buy or fix a bike
Service is awesome you great me immediately, help me find what I want and make suggestions for other products and you make sure I understand everything before I leave, the staff communicates well and is very friendly
Great customer service
Excellent work and ready four days early.
great people
Fantastic follow through and communication. I brought my wife's Triathlon bike and some new Shimano parts in for service and one of the parts had an issue that seemed to stem from Shimano. They could have easily said they can't do the repair and had me address the issue with Shimano myself since I didn't buy the part from them. However, they put a warranty claim in, got the new part and performed the service. Excellent Customer Service and Steven was fantastic.
All employees are very helpful and knowledgeable I’ve also have had good experiences with your bicycle mechanics I’ve never had a bad experience at your bike shops keep up the good work
Very nice store and helpful staff
Great friendly service!
Professional service and timely tune-up!
Fully stocked bike shop. Very nice to walk in and easily pick out a couple of items that are needed for my bike, and or bikes that I own.
Knowledgeable crew. Straight answers. Quick service
Great service. Fair prices for repair work.
Friendly and professional
I purchased two bikes for my wife and I at Eddy's Willoughby Hills. Great purchase. Great customer service! Thank you Mike!