Customer Testimonials
Always great advice and the service team takes the time to explain the options to me. Never pressure to buy the most expensive products, always providing choices based on my needs and budget.
The employees treated me like a valued customer despite being a rookie cyclist! I wasn’t sure what to expect and now I am a loyal customer!
Be back soon!
All the folks at Eddie’s are helpful and knowledgeable. Just a fun place to shop for bikes and bike stuff!
Chris was much help in helping determine the best bike rack for me. Chris M was also most helpful when picking up the rack and instructions on how to use it. Very pleased.
Excellent service
Friendly and knowledgeable
Prompt service and willingness to help
Product has met expectations, was ready timely, pricing was fair, and staff was welcoming staff and easy to work with for the purchase.
Excellent staff and customer service.
Great selection and customer service. Very friendly staff.
Good selection, very knowledgeable and kind help.
Friendly and knowledgeable staff
Very helpful and informed sales personnel.
Great staff
Very informative and professional.
Customer service is second to none! So impressed with our whole experience!
The folks at Eddy's in Willoughby Hills helped me get my Schwinn Meridian back in shape! Helpful, knowledgable, patient.
I really like coming here for my bike needs. The staff always takes the time to listen to what I am looking for and suggest honestly what will work the best. I appreciate that the guys took the time to help me put the new rack onto my 4runner and adjust as needed. True customer service at its finest!!!
Thanks so much!!!
The people are knowledgeable and friendly!
My bike was serviced right away. Greeted and friendly.
Everyone was nice and informative but the gentleman who tuned up my bike was extremely helpful and had the bike tuned up in 24 hours.
Fantastic customer service ⭐️⭐️⭐️⭐️⭐️
Always clean ⭐️⭐️⭐️⭐️⭐️
Prices on merchandise ⭐️⭐️⭐️⭐️⭐️
Great lighting ⭐️⭐️⭐️⭐️⭐️
Quick repairs ⭐️⭐️⭐️⭐️⭐️
🚴🏾♂️ Satisfied Customer ⭐️⭐️⭐️⭐️⭐️
Sales and repair staff very knowledgeable and willing to assist me with best options!!!
You went above and beyond to make sure the bike is in top shape and ready for the season ahead!
The products and services were great!
Sales staff was very helpful in finding the bicycles that we would be happy with.
Very thorough and friendly.
Service was very good except one thing. At the time I dropped off the bike I requested to have my brakes adjusted, but when I got home after I picked it up I realized that the brakes were not adjusted -- very disappointing!
Brought our bikes in for our checkup and the service staff was very helpful and friendly
Great shop, very helpful. I couldn't be more happy with the service. Everyone went out of there way, above and beyond to make the customer satisfied. They have a customer for life!