Customer Testimonials
Quality products
Wide selection
Helpful staff
They are always so helpful!!
The service at your shop is the best! On Saturday I was at the store missing a brake pad after getting off a trail. Your service team took care of me in a matter of minutes new pads, checked and realigned my brakes and made sure my bike was ready to safely ride again. I can’t thank you enough for the outstanding service at your North Olmsted location!
The service department did a great job Sunday 6/20/22. I had purchased a new wheels etc and Bryan installed them as I waited. He was very helpful discussing options with me.
Very good products and knowledgeable staff
Employees going above and beyond too help me.
I just had my Trek Verve 3 electric in for service. I know the service department is extremely busy at this time but they went out of their way to get the repairs done ahead of time and stood behind an issue.
Professional service and did not try to upsell me on things I didn’t need
You sell only high quality stuff and your staff is knowledgeable about these products.
Great service and very helpful.
Mike was super nice and very helpful! Brandon was also very nice !!
Very knowledgeable sales and support staff, especially the technicians.
Very knowledgeable staff. Great service
I enjoy every visit! Have purchased three bikes over the last two years. This time worked with Colin. He did a great job. Then at pick up the next day. Brian from service was also great.
I recently bought a Specialized road bike and had it assembled at the Willoughby Hills location in Dec 2021. I've been back to this same location multiple times for various other purchases related to road biking, etc. Generally, I would say I had good experience with various staff I've interacted with....some better than others.
This past Sunday 6/26 though, I went in to get my bike serviced (broken spoke and gear adjustment) and interacted with an African-American gentleman with a beard (I believe his name is Mike). My experience was amazing! Mike was extremely knowledgeable about my bike and explained all the issues I was experiencing (i.e. gears, spoke, chain, cassette) and answered all of my questions thoroughly. He helped me pick out the correct bike tube for my bike and referred me to multiple great sources for information on road bike maintenance including the classes offered by Eddy's. In my multiple visits and interactions with other people at this store, not once had anyone mentioned any of these things or explained things as thoroughly and informatively as Mike did. Whatever you're paying this guy, you should double it. Having staff like him is exactly the type of experience that people are looking for at a bike shop, and often don't get outside of a small mom & pop shop in your town.
I initially sent this as an email to Email address removed but was re-directed to this feedback form instead.
-First name removed
Selection and service was excellent. Staff was extremely helpful and knowledgeable in helping us pick out our bikes and accessories. Thank you for making it an enjoyable customer experience!
Great service experience!
My bicycle is under warranty.I brought it in for a couple quick fixes and I was in and out.Both employees were very helpful.
Chris did an amazing job fitting my bike! Appreciated the time and attention to detail.
Sales rep, Chris I believe, was really great with helping me find a bike for me. From sizing to specs, he answered all my questions. Good selection of inventory despite likely supply chain issues. Have already told some friends and family about you guys.
Extremely helpful knowledgeable and great with kids in explaining all the particulars and specifics of bikes and safety excellent establishment and staff
Very friendly and helpful staff, willing to take all the time to satisfy all the customers questions and needs!
Quick friendly service
Very helpful staff. Good selection of bikes
Great selection and friendly staff
Friendly and fast
Service is always done right and timely. The shop is stocked with everything a road cyclist would need. Employees are always friendly and know their stuff. Plenty of road bikes in their system for buying options.
Knowledgeable
Chris was so patient with me explaining how to use my new Thule bike wrack. Great service, great communication.
The staff is so helpful and always make sure you are taken care of.