Customer Testimonials
Great selection!
Very knowledgeable, friendly staff
Helped me out
All the guys are Great! Friendly, knowledgeable, and just cool to talk to. It's nice to see that they're getting more BMX stuff in. Even the big BMX bikes.they did a great job on setting up my brakes with gyro,.and it was done on the exact date that they told me it would be. I'll be going back regularly.
Over all you guys are great. Service is always good, great inventory. I do need to return this light reflector combo though as the light does not work
Matt went above and beyond to help me make my product selection. It was a customer experience that delighted and surprised me. I will tell all my friends about this positive experience, especially Matt.
I love the selection of bikes and accessories at Rocky River and the staff which includes Matt and Kristen whom I have known for over ten years.
It was a wonderful experience shopping at Eddy’s! The staff are incredibly sweet and helpful, very knowledgeable and welcoming
great customer service!
Helpful knowledgeable super friendly
Taylor greeted me when I walked into the RR location. I needed my Trek mountain bike safety serviced and general maintenance.
Taylor helped me get my bike out of my vehicle (being 5’5” and 98 lbs it proved difficult for me to even load IN to my car) and we went inside with my bike.
Taylor put it on a service rack behind the counter to give it a good look over and inspection. Basic maintenance and safety service was all that was needed!
I dropped my bike off on a Thursday and went back on the following Tuesday to pick it up. Again, Mr. Taylor was working and recognized me when I came in. He happily retrieved my bike from the service room and brought it out into the showroom for me to see.
I was so pleased and so excited to get back to riding! Taylor loaded up my bike in my car for me and I was so, so grateful.
I am now speeding around town on my beautiful Trek! I can run errands OR go on trail rides - whatever my heart desires!
It has been fifteen years since I have seriously trail biked so being able to get back into it (albeit slowly now that I am 48 years old - a lot different than my twenties and thirties) has been such an amazing, freeing feeling!
I used to climb and descend stairs and trails along Niagara Falls, Hogback Ridge jumps - I may be a bit too old for jumps, but I WILL get back to climbing stairs/trails and LOVING the subsequent descent!
Eddy’s Bike Shop is amazing! Their quality of service AND the care of each employee makes this the BEST bike shop in the Northeast Ohio area!
Friendly people, willing to help and not up sell you. I really appreciate all the help and I will be coming back.
The woman who helped me was great.
Loyal customers get prompt service.
Friendly helpful staff go out of their way to give excellent service.
Great people and great products.
Your associates - both Sales and Service - are intelligent, articulate, and interested in my needs.
Whomever does the hiring is doing an excellent job!
I walked in with a flat front tire and was instantly asked how I could be helped! The gentleman at the desk was friendly and nice. I would recommend Eddy's Bike Shop to anyone! Such a nice vibe in the place.
no waiting , fast and efficient
Immediately helped me with my tire issue.
The knowledge on the bikes and helping us find what works best for us. Our salesman was patient and attentive.
Very friendly and helpful.
Nice shop with great employees. They have anything biking. Huge help with any questions.
They made the effort to track down an obscure tire size and special tube for a 35-year old bike. The parts came when expected. Service was courteous and professional.
Everything
I had called another bike shop to get a tire fixed, the guy told me he would call me back after the weekend (I called on a Thursday), over a week later the call never came. I walked in to Eddy’s unannounced and they fixed it on the spot. Great customer service.
Super friendly and helpful staff. Your team isn't pushy, just very knowledgeable.
Tristan was very helpful when picking out a new Trek Marlin 5 on 6/1/25. Walked me through several options, sizing and a test ride.
I had an issue with that bike same day purchase when I was on the towpath at CVNP. I called Eddys at Stow approx. 1-2 hrs after I had made the purchase and they directed me to the make-shift Eddys location in Peninsula. I went there and they replaced my pedals free of charge and got me back out on the trail.
This is excellent customer service.
Staff was friendly and knowledgeable. New look of the store is great. I was skeptical as we had been customers of CC, but were very pleased with our experience at Eddy's. They took the time to talk with us and really meet the needs of my son so that he was getting a bike that would last him a good length of time.
These guys were super helpful and communicative :)
I have been to Eddy's twice within the past week.Both times I was in NEED of 'TODAY' repairs. Mike (first visit) and Steven (second) were fantastic to interact with and clearly displayed they were EXCELLENT with their understanding my needs to get what needed to be done..DONE! In and out same day. (Unheard of anywhere else.
I did have time to check out the shop and was..well..quite simply--amazed at the advancements in equipment, accessories, quite literally EVERYTHING.
Would I recommend Eddy's to family/friends/strangers..already have! When I find a place like you have, I'm very 'vocal' about it. A very impressive operation and outstanding people to get to know!
You'll get money out of me in the future and I'll be happy to part with it.
Thank You again, it was V E R Y much appreciated.
First name removed Z.