Customer Testimonials
Great service! Friendly team.
This was my first time to the store, got there just as they were closing to get an inner tube, the gentleman was so nice to let me in to get that one item. That was extremely nice of him. Thank you Very much appreciated. That is great customer service.
Wonderful customer service. Rob went above and beyond. Thank you.
Helpful, friendly, knowledgeable! I left confident I selected the correct size based on measurements for my daughter’s surprise gift.
Jeff did a great telling me about the bikes that I was interested in until I was able to choose the one that I purchased.
Great location - easy to rent - very helpful staff
one day later, the rear tire is flat again
Good people!
Awesome place and great service!
The guy who helped me was nice.
I went to the Willoughby store 1st thing Sunday morning for a repair after a Saturday crash. The front disc was replaced, brake readjusted, and was out 1/2 hour later. What more could you ask for.
I brought my bike in for maintenance, and I received great service! My bike was taken care of quickly and came back to me in great shape
I went in not certain what I wanted in a helmet. The person helping me asked questions and gave me some information on the differences between helmets. I was able to purchase a helmet that fit my needs. Thanks again!
Gregg W
I just bought my first road bike from Eddy's! Everyone in the shop is so helpful and kind. They didn't try to sell us anything outside of our price range, they tried to just show us everything within our budget. They also didn't try to force us to buy all the extras to go with the bike (water bottle holders, pedals, etc.) but all of the extras are available in the store! They have a large inventory of really nice bikes to choose from. I was able to test ride the bike in the parking lot before I made the purchase just to be sure it was the right fit for me. The bike I wanted for my size had to be ordered and shipped to the store. They called me right when it was ready for pick up. I took the bike home and it was difficult for me to shift the front shifters. We took it in the next day and they knew exactly how to fix it. It was fixed within 5 minutes! Great and friendly customer service!
I had a great turn around on my repair. I received a thorough explanation of the work done. I feel the cost was very reasonable.
Excellent service. Great communication.
All five of your staff was extremely knowledgeable and friendly definitely will be back to buy my next bike
Great selection of bikes. I really appreciated the help in selecting the right bike and accessories. Absolutely appreciate my purchase.
the salesperson was extremely helpful and explained a lot of things. Craig the service guy was simply amazing! Provided explanation and helpful information while servicing bike. Both were very friendly and courteous.
Super repair service and help for a solution that fullfills the client wish. Eddy’s bikeshop went beyond to try to repair my break damaged Trek Madone.
I have already recommended your shop at the opening ceremonies and locals from Cleveland. I hope you will see many customers coming.
I am very thankful for your kindness and the possibility to rent a bike from you.
Great staff no pressure
Mitch is great - he really took the time to walk through the issues he found with my bike and best options moving forward. Would highly recommend.
Great selection of bikes and friendly staff who are also knowledgeable. What more could you want from a bike shop.
Quality ,time spent helping me select shoes
Lots of products to purchase in the store. Both Jackson’s and Shane are fantastic mechanics.
Salesperson was very helpful and spent time helping me.
Was very happy with the products I purchased!
Thank you !
Prompt and accurate service on bike repairs. Friendly , knowledgeable staff. I particularly enjoy the Willoughby store and never pass on an opportunity to recommend Eddy's to others.
Amazing customer service!
Eddy's on Bishop Road in Willoughby Hills is the best bike shop in Cleveland.
It was very easy to get to the shop. The man was professional and helpful, both with getting the proper fit for the bike, and also giving advice and suggestions on where to bike. The tow trail was very close by, making it easy to get there. The price was very reasonable. If there would be a problem with the bike, all you would have to do is call them for help, although I didn't have any issues.