Customer Testimonials
Took my bike in one day and it was finished the next morning
Received assistance on my Yakima bike rack - Great support.
Great service!!
One on one help finding the right bike. Did not rush me and answered all my questions.
The staff was incredibly helpful in guiding me through the process of finding the right bike for my needs. They took the time to answer all my questions and made sure I felt confident in my choice. I especially appreciated that they installed the baby seat on the back for me—such a thoughtful touch that made everything so much easier. Great service, friendly team, and a smooth experience from start to finish. Highly recommend!
I took my recently purchased bike into the service dept at the Darrow road location for a minor adjustment. They were able to promptly make the adjustments and also provided a useful explanation of the symptoms of my bike was experiencing.
Anthony did a great job and taught me all about my new road bike and got me all setup! Highly recommend!
Everyone was very helpful as we were shopping. We purchased several items, including a new Yakima carrier. Prices on our items were all very fair. Will certainly be back for additional items as we need them.
Helpful and friendly
Everyone was helpful and kind
Amazing service and support with reasonable prices! We will buy all our bikes from Eddy’s in the future.
Knowledgeable staff, variety of products
Friendly, caring staff who know their stuff
The team was knowledgeable and patient with a big purchase.
Friendly and helpful employees. A variety of cycling products available
Everyone I met was extremely helpful.
Chris McMaster was very helpful in adjusting my new Trek bike seat and handles for a perfect fit.
Quick and easy. Price was discussed before work was done.
Prompt
Fast service while I waited
Great selection of bikes. Knowledgeable help very friendly and helpful.
Quality service and knowledge
Love the bike I purchased on 2025 July 10...TREK FX3. Very comfortable ride, Good gear range; the lowest gear allows easy pedaling up the hill out of RockyRiverReservation up to Detroit. I used to have to walk my old bike up that hill. Shifting between gears is very smooth. The flat handlebar grips are ergonomically comfortable compared to my old bike with drop handlebars allowing for a much more comfortable ride.
Service at Eddy's RockyRiver was excellent. Matt Miller was very knowledgable about the products and attentive to my needs throughout the purchase process, making parting with 1.5K almost painless.
Customer service is really good. Everyone is so helpful and friendly.
Very knowledgeable!
Great mechanical assistance in the repair department and a friendly upbeat atmosphere throughout the store.
Chris "Mac" was very helpful in letting me try out various bikes/sizes and answered every question I had!
Wonderful customer service. They took the time to answer all of our questions.
Very quick, polite and thorough service. My bike was in shop 20 minutes tops and finished service.
Service was absolutely amazing!!