Customer Testimonials
Great products and great ser ice
Awesome service awesome bike!!
Thank you!
I needed to return a pair of shoes, and the process was very easy and stress free. The person that handled the return was very courteous and helpful.
I have purchased 4 bikes and gear from Eddy's in the last 2-3 years. My purchases were in Stow and Willoughby.
The salesmen are very informative. We learned during each purchase and set-up. I found the same to be true when we had a service done. The equipment and bike manufacturers are top shelf. Keep up the good work and enthusiasm!
Very easy process to rent bikes. In and out quickly
Timely, Done correctly, friendly & helpful
Great customer service!!!
Friendly service
Excellent service and quick turn around time.
The gentleman who helped me was very friendly and offered to carry my package out to my car and assemble it.
VERY Friendly staff!
I was very happy with the knowledge and helpfulness of the staff. Depending on the visit in question, we worked with First name removed Gerber to test out a Sun Trike and then had a Violet one transferred for my daughter to see and confirm she wanted. He spent about a half hour working with me to figure out how to fit the Trike into my RAV4. First name removed also pointed out the water bottle holder I was looking at was not a viable option because my thermos wasn't designed to clip in and it would have fallen out during a ride. He located an excellent choice for me.
We stopped by this past weekend and worked with Carter, who was helpful in finding a combination of products that would allow my daughter to have her favorite thermos mounted on the frame. We installed last night but need to do some test rides to ensure it doesn't slip.
Great service, very knowledgeable and helpful team
Friendly staff. They listen and take their time to answer questions. Even my dumb ones
Quick service, and rental equipment was very nice.
Products are quality , staff friendly and very helpful. Ongoing service excellent for maintenance , etc.
Service was great, efficient and faster than expected!
Knowledgeable, friendly service !
Great location to pick up what you forgot on trail!
Great customer service.
Friendly service, quality work.
Tony was a big help. Answered all my questions and offered good advice.
I am very pleased with the service , products,and fantastic sales people. They placed my seat cover that I had left when I rented an e-bike, in a sealed plastic bag. I also needed a new inner tube for my trek bike, and they had the product in stock at the store. I left with everything I needed!
They took time to talk to me and get me set in the right direction. Not your typical grab money and get you out the door as quickly as possible. I was very pleased with the store and the professionals working there. Sure, you can save a few bucks by buying on line, but being able to try things on, get advice from experienced people and have recourse if something isn't right, is well worth the few extra bucks.
Knowledgeable staff very helpful.
The young man that handled my bike was great and helped me
get it into my car
Very helpful, very professional
repair guys were great
Matt M was so helpful and kind. Many thanks!
Always well stocked. Still concerned about a recent service job, where the solution to a slipping gear, was to tighten the screw to the shifter(?) Now, it is harder to shift and it still slips. The rule here is to question results.