Customer Testimonials
The customer service is great.
Prompt and cheerful service, got help finding the phone case replacement I needed and a little assist getting it screwed back on properly. Had a nice chat with the gal who helped me out. (Katie? Kaitlin?) cool glasses.
Timely and professional service.
Tremendous selection on bikes and products and the best bike shop staff in the planet 🌍
Bike maintenance and knowledge of Andre to help in bike repair.
Was very pleased with my visit. Came in for some replacement Presta valve caps and a reliable pressure gauge. Caps were free, gauge works very well and price was fair. All good!
Knowledgeable, fair price and friendly!
Quick, courteous service. Explained the problem. Fixed it rapidly
Excellent service and parts
Personalized service, follow up, enthusiasm, committment
Friendly staff and fast turnaround
The mechanics in the service department are willing to discuss any problems with your bike and offer multiple solutions
There is a wide selection selection of bikes available as well as accessories. Rarer bikes like Pinarello aren't carried however.
Communication! I had several conversations with shop techs about options for fixing my bike problem & making some adjustments. Everyone was engaged, helpful, friendly—techs went right to store merchandise to create options for What I wanted. When I’m in the market for
My next bike I won’t go anywhere else.
Great service and great staff. Lucky to have such a quality group of bike shops in our area.
Very knowledgeable and friendly staff. They have a wide variety of bikes and accessories.
Every person in the Bike Shop was able to answer any one of my questions if I called or if I showed up, I purchased a bike rack wasn’t a good fit for me. I returned it within 48 hours. They allow me to swap it out. They gave me full credit for it. Simon and John went far beyond any of my expectations that I would have imagined. Their knowledge of the bikes they carry and places to ride are matched by none. I will never purchase another bike or any accessories at any other shop as long as Eddies in North Olmstead is there. Simon and John are a direct reflection of the management team that runs Eddies in North Olmstead. You have a heck of a team there and should be very proud of everyone.
Completely overwhelmed with the stunning service that we received for 2 bikes that needed extensive maintenance repairs.
I especially appreciated the willingness of the technician who reviewed the scope of the repairs needed and provide a detailed outline of the service costs.
The service needs were completed before the date promised.
Super wonderful bike repair service appointment.
Lydia was amazing in helping my daughter choose the perfect bike! She was incredibly helpful and patient with all our questions.
The staff is very knowledgeable. The mechanics are very good too.
Excellent manager and staff. Anthony was great to work with
Prices lower than expected, service better than expected. Thanks!
Very helpful
Knowledgeable staff; up front about prices; honest assessment of bikes we brought in for service; very friendly.
Great customer service from knowledgeable, friendly staff!
Your service department is the absolute best and salespeople are so knowledgeable.
You had a very knowledgeable staff who helped put me on the correct bike for my needs. They answered all of the questions I had and helped me choose a variety of accessories as well. I would buy future bikes from your stores for sure.
Staff was very friendly, knowledgeable and helpful.
The service to repair my bike was fast and the person was very knowledgeable
people - answered questions and spent time helping me adjust my bike