Customer Testimonials
Awesome service - way beyond what I expected .
One stop shop!
I was cycling in the Lake County area when my gel saddle blew out. As i am from out of town, i didnt know who to call but i tried Eddy's in Willoughby Hills. Deb at the shop measured me for a new saddle, suggested a few, and sold me a good saddle at a good price. Then the shop installed the new saddle on my bike no charge. What a great place! I was quickly back on the road. Highly recommended.
Great shop and service
From Evan the first person I talk to to Derek and Dean and Anthony every person answered my 1 million ?,s I had with a smile !! So informative,, thank you all , I’ll be seeing you soon!!
Bike was fixed in timely fashion. Bike rides better now than ever before
Eddy's service department offered prompt, honest service. They gave me a repair estimate and explanation before I left the shop, and when I picked up the bike everything was as explained. They also quickly resolved some minor issues discovered after repair.
Jackson in Service i the best in the area.
Friendly customer service. Helpful recommendations. Good products. Quality Service.
Your tech trued my wobbly rear wheel on demand. And then helped my brother too.
Thanks!! You guys (and ladies) are awesome!
Your store has a nice selection of bikes and accessories. Anytime I have had service performed on any of my bikes the work has always been performed well and within a reasonable time frame.
I like Eddy's bike shop because they have a wide selection of bikes to choose from and a good knowledgeable staff. I just bought a used e-bike there and it had some problems that needed to be fixed and they were more than happy to fix the problems and get me back on the road.
I was worried that they would not want to fix it because it was used, but they solved the issue quickly for me. I will be back for more business.
Amazing staff. Great selection of bikes. The staff will size you for the proper frame size and help you decide which type of bike works best for you. You can even take your prospective purchase for a spin around the lot. Overall a great experience. I would encourage anyone in the market for a bike to visit Eddy's.
I spoke with Chris the manager on Sunday. He was extremely knowledgeable and gave me a lot of good information, which ended in some well-thought out purchases. I probably would have gone another direction (and wasted a lot of time and money) if not for him.
Excellent products and service. The best bike shop in Ohio
Helpful, honest, personable, and we didn't have to wait very long! Thank you!
Great service from friendly staff.
Helpful, knowledgeable, great service.
Informative, knowledgeable and helpful staff.
Expert service and products
Nice experience!Highly recommended!
Very knowledgeable
Wide range of bikes and accessories available. Knowledgeable and helpful staff.
Always enjoy chatting with JB in service. Very helpful.
Helpful, knowledgeable and professional. Great staff all the way around!
I brought my daughter's bike there for some repairs. They squeezed me in the same day instead of two days, which we greatly appreciate since she is in college and has no way to pick the bike up once I leave. Seems this kind of service is a rarity nowadays.
Been coming to Eddy’s since 2012. Originally went to the Willoughby store until we moved to Aurora in 2020, and now go to Stow. I’m consistently impressed at the quality of the staff and helpfulness no matter which store you go to. Fantastic shop!
Very friendly, knowledgeable and great customer service 👍
Service was excellent!
Friendly helpful staff. Quick services at reasonable cost.
THE KEY IS TO BE ABLE TO WALK INTO A PLACE HAVING DEALT WITH ONE PERSON PREVIOUSLY AND COME BACK IN AND HAVE EVERYONE ON THE SAME PAGE. WE ARE VERY EXCITED ABOUT HAVING NEW TREK FX4 BIKES AND ALL THE ACCESSORIES AND ARE ENJOYING A NEW KIND OF BIKE RIDE THESE DAYS. GREAT JOB EVERYONE IN STOW!