Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2318 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 8, 2020 — Rated 10 out of 10 by John Glogowsky Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

All the staff are very knowledgeable about the bikes and other equipment that they sell. Their service is outstanding. They have serious cyclists and one can trust their recommendations.
Mike Glogowsky

Report a concern   January 5, 2020 — Rated 10 out of 10 by Bonnie Rodriguez Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great customer service and knowledgable staff.

Report a concern   January 5, 2020 — Rated 10 out of 10 by L.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly and helpful staff who know their stuff!

Report a concern   January 4, 2020 — Rated 10 out of 10 by P.T. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Well priced and knowledgeable staff.

Report a concern   January 4, 2020 — Rated 10 out of 10 by K.A.V. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service

Report a concern   January 4, 2020 — Rated 10 out of 10 by Steven Weiss Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The service is great! I came in for a tuneup and the gentleman told me I didn’t need a full tuneup.

Report a concern   January 4, 2020 — Rated 10 out of 10 by R.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Sure wish you still had the Cupertino store.

Report a concern   January 3, 2020 — Rated 10 out of 10 by James Brasure Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The service is always top notch, the staff is friendly, the prices are reasonable, and they know what they are doing with bicycle repairs. I purchased 5 bikes here over the years, and I’m sure I’ll buy more.

Report a concern   January 2, 2020 — Rated 10 out of 10 by Fraser Street Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

You have provided good personal attention each time I've been in the store.

Report a concern   December 31, 2019 — Rated 10 out of 10 by K.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

People are very helpful!

Report a concern   December 25, 2019 — Rated 10 out of 10 by J.K. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Good service , advice and help
Thanks

Report a concern   December 23, 2019 — Rated 9 out of 10 by Damien Burke Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Kevin was very nice and helpful. I was able to get the bike for my son we wanted for Xmas and he gave me some good advice for a new bike for myself. I plan on returning to purchase new bikes for my wife and I.

Report a concern   December 21, 2019 — Rated 10 out of 10 by Lee Kenna Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent and knowledgeable staff offered different gift solutions and found the right choice in the right size. My entire experience at the shop was terrific. Plus I got what I needed in no time!

Report a concern   December 19, 2019 — Rated 10 out of 10 by John Rediger Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

It's always a good experience when I visit the store. They are well stocked with friendly and knowledgeable sales people. I've bought my last two bikes and many accessories there.

Report a concern   December 18, 2019 — Rated 10 out of 10 by B.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

They have great service and are really knowledgeable. I always enjoy talking with Kevin and asking him questions, the staff is the reason this is my favorite bike store in the area.

Report a concern   December 17, 2019 — Rated 10 out of 10 by S.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

you guys are always there for me no matter what I need.

Report a concern   December 16, 2019 — Rated 10 out of 10 by M.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Efficient Service and Knowledge of All types of Bicycles, Friendly Employees and Very Helpfull.

Report a concern   December 14, 2019 — Rated 10 out of 10 by Dave Blackburn Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Loved the help. Friendly and attentive. Made my kid's bike purchase easy!

Report a concern   December 14, 2019 — Rated 10 out of 10 by Larry Hamel Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

All the people that work at Chain Reaction are friendly and knowledgeable about bikes. They do the job right the first time and keep you informed on the status

Report a concern   December 13, 2019 — Rated 10 out of 10 by Bill Cook Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The people are great, and they do a great job and know their product!!

Report a concern   December 11, 2019 — Rated 10 out of 10 by A.R. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly and helpful staff, knowledgeable staff and great products

Report a concern   December 11, 2019 — Rated 10 out of 10 by Geoffrey Robinson Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

My wife and I are very grateful for the excellent care we receive from the staff at Chain Reaction Bicycles. We have enjoyed the service after sale experience immensely.

Report a concern   December 9, 2019 — Rated 10 out of 10 by Mike Mcrae Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I like that Chain Reaction is owned and staffed by a family who are cyclists. They know their products well and give great customer service.
Mike McRae

Report a concern   December 8, 2019 — Rated 10 out of 10 by T.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

When I find I need something, Chain Reaction always seems to have it. A replacement strap for a Sidi shoe? Yup. (In the store, even, no need to get it from the warehouse). Arm- and leg-warmers in July? Yup -- out on the shelves, even, not tucked away until winter. Take-a-Look mirrors? Yup. Both the short and the long variety, and the helmet adapter. And on and on. That, plus very competent and helpful staff; what's not to like?

Report a concern   December 8, 2019 — Rated 10 out of 10 by R.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Becky has been great in helping me select bikes, learn how to take care of them and have fun on them.

Report a concern   December 7, 2019 — Rated 10 out of 10 by J.L.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great team, very knowledgeable and great business practices.

Report a concern   December 6, 2019 — Rated 9 out of 10 by M.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very friendly and honest.

Report a concern   December 4, 2019 — Rated 10 out of 10 by H.D. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Family run institution. Know Trek bikes.

Report a concern   December 4, 2019 — Rated 10 out of 10 by N.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very friendly, knowledgeable staff. They're not in my neighborhood, but they're my new neighborhood bike shop.

Report a concern   December 4, 2019 — Rated 10 out of 10 by J.F. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Mike J and all the staff were friendly, nice, informed, helpful and patient! Most pleasant experience I've ever had buying a bike!


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