Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2556 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 11, 2020 — Rated 10 out of 10 by Rick Oconnor Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great know how and support.
They know so much about their bikes and equipment and are very helpful in making your bike and equipment work fantastic.

Report a concern   June 11, 2020 — Rated 7 out of 10 by J.B. Chain Reaction Bicycles-Redwood City
What could we do to improve?

I overheard some employees say that they had been working through lunch breaks during the COVID bike craze. While it's great to be selling more bikes, the employees should not be missing their lunch breaks and, instead, should be rewarded with free lunches - provided by the owner for their extra hard work as well as bonuses in their paychecks. I hope the owner shares in the profit as it would not have been possible without the employees.

Report a concern   June 11, 2020 — Rated 10 out of 10 by C.F. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly, vast expertise, attention to detail, timely

Report a concern   June 11, 2020 — Rated 5 out of 10 by B.W. Chain Reaction Bicycles-Redwood City
How did we disappoint you and what can we do to make things right?

I am disappointed that my bike was not cleaned after a $160 tune up. The chain does not appear to have bene touched and still has visible grease all over. While the brakes and gears may have been checked, I expected more. Perhaps shame on me for not asking but disappointed for the price.

Report a concern   June 11, 2020 — Rated 10 out of 10 by P.D. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very helpful and professional. Great experience

Report a concern   June 10, 2020 — Rated 10 out of 10 by R.J. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Mike and his staff are very friendly, knowledgeable and passionate about cycling. Whether it’s purchasing a new bike or having one repaired or maintained - I would highly recommend Chain Reaction!

Report a concern   June 10, 2020 — Rated 10 out of 10 by M.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Chain Reaction owners and employees were such supportive customers at my coffeehouse and cafe that we needed to do the same in return to all their years of caring.
Why would we go anywhere else. They are real people who love what they do and it shows in every way.

Report a concern   June 10, 2020 — Rated 10 out of 10 by M.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Good knowledgeable people and friendly.

Report a concern   June 10, 2020 — Rated 10 out of 10 by R.E. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly knowledgable staff.

Report a concern   June 8, 2020 — Rated 10 out of 10 by D.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Really enjoyed the experience.

Report a concern   June 8, 2020 — Rated 10 out of 10 by S.R. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Nice experience with your shop. First name removed was great on the purchase and Brenda (?) was super helpful on pick-up. Daughter loves the bike. thx

Report a concern   June 8, 2020 — Rated 10 out of 10 by R.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Quick turnaround time for basic maintenance.

Report a concern   June 7, 2020 — Rated 10 out of 10 by Andrew Hutchison Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The employee greeted me at the door and took the time to walk me around the store and handle all my questions. Very professional service.

Report a concern   June 7, 2020 — Rated 10 out of 10 by M.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great customer service!

Report a concern   June 6, 2020 — Rated 10 out of 10 by P.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly and knowledgeable staff. Thank you!

Report a concern   June 6, 2020 — Rated 10 out of 10 by A.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

They were very helpful and friendly.

Report a concern   June 6, 2020 — Rated 10 out of 10 by M.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

By far the most reliable and trustworthy bike shop around. Very friendly service. My only suggestion is that you carry more than one line. Trek is a great U.S. brand but why not carry one reliable European line?

Report a concern   June 4, 2020 — Rated 10 out of 10 by D.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

A range of top quality products, excellent service, reliable information, always friendly and helpful, a business with a real family face and character.

Report a concern   June 3, 2020 — Rated 10 out of 10 by S.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I have been visiting your store(s) for almost 20 years now. I have always been impressed with the friendly and highly knowledgeable staff. When I was involved in a crash several years ago, you guys set me up with new wheels, handlebars, etc.

Recently I needed new shoes and visited again. You have been very proactive about keeping your store safe during the pandemic, and I really appreciate that. I felt "safe" visiting and was treated like a valued customer. Went on my first ride today with the new shoes and they fit and feel great.

Report a concern   June 2, 2020 — Rated 9 out of 10 by J.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Fast service. Very friendly

Report a concern   June 1, 2020 — Rated 8 out of 10 by M.V. Chain Reaction Bicycles-Redwood City
What could we do to improve?

You guys were okay.

Report a concern   June 1, 2020 — Rated 10 out of 10 by Jeanne Kane Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Personal attention, knowledgeable and friendly

Report a concern   June 1, 2020 — Rated 10 out of 10 by J.T. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The best customer service

Report a concern   June 1, 2020 — Rated 10 out of 10 by J.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent service and really doing their best to keep everyone safe. Thank you!

Report a concern   June 1, 2020 — Rated 10 out of 10 by N.N. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Extremely knowledgeable but more importantly treated like a VIP Customer by the owner of the store. Well staffed and could see all customers were being helped. Also, took covid seriously and instituted precautions to keep everyone safe.
I wish you were closer to me - thank you!

Report a concern   May 31, 2020 — Rated 10 out of 10 by Rafael Xavier Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Always great to support my LBS!! You guys rock :)

Report a concern   May 31, 2020 — Rated 10 out of 10 by Mariano Hernandez Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The service was excellent! Lexi helped out by showing the bike and followed up with me up to the date of purchase the no pressure of hurrying.

Report a concern   May 30, 2020 — Rated 10 out of 10 by J.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

great service!

Report a concern   May 30, 2020 — Rated 10 out of 10 by Rodrigo Perretti Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

All excellent

Report a concern   May 30, 2020 — Rated 10 out of 10 by Mary Bobel Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Chain Reaction staff are friendly, competent and customer service oriented. They are very accommodating to customers. I have been a customer since 2001 and have bought several bicycles from them. They are honest, have never tried to upsell me on a repair. This is a wonderful example of a family owned small business.


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