Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2556 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 24, 2020 — Rated 10 out of 10 by P.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great prompt service from experienced pros.

Report a concern   July 24, 2020 — Rated 10 out of 10 by Randall Heen Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Kudos to MikeJ @Chain Rx in RwC for so graciously fixing my rear gear cluster that was slipping horizontally. They allowed me to bring the bike in even thought the next maint appointments were not until late August. Chain Rx staff are customer oriented. Can't wait to visit their new location after the move.

Report a concern   July 24, 2020 — Rated 10 out of 10 by P.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The service was very good. Keep me posted on when my bike was coming.

Report a concern   July 24, 2020 — Rated 10 out of 10 by C.C.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Super friendly and helpful staff!

Report a concern   July 24, 2020 — Rated 10 out of 10 by Edna Wallace Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Everything! Staff, supplies, repairs!

Report a concern   July 23, 2020 — Rated 10 out of 10 by Mike Markwith Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Personalized service! That’s huge in my book. High quality products. I have purchased many bikes from them and I have always had good experiences. Good people who have been part of the community for many, many years.

Report a concern   July 23, 2020 — Rated 10 out of 10 by P.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very helpful and friendly. Excellent service

Report a concern   July 23, 2020 — Rated 10 out of 10 by K.A.C.R. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Bike knowledge and courtesy of staff,

Report a concern   July 20, 2020 — Rated 10 out of 10 by Judy Chen Kwee Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Your people are all very knowledgeable, very helpful, and very friendly. Thank you for the great service!

Report a concern   July 20, 2020 — Rated 10 out of 10 by Cliff Fitzgerald Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Super job replacing derailleur cable, adding new tires and chain, and all around tune up. I rode today and the bike is like new - fantastic! Mike and team treat my bike as if it were their own. Thanks guys!

Report a concern   July 20, 2020 — Rated 10 out of 10 by J.Q. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

we came late (actually a few minutes after their closing time) one day to test ride a bike, which they very nicely allowed us to do! very much appreciate their flexibility and knowledge of the bikes in general.

Report a concern   July 20, 2020 — Rated 10 out of 10 by Jennifer Pitcher Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Becky was so helpful. She sent me weekly updates on when my bike was going to be delivered. Really easy to talk to and helpful in making suggestions! I won’t ever go to another bike shop! Thank you!

Report a concern   July 20, 2020 — Rated 10 out of 10 by B.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Always great, professional service and they fully explain repair issues with my bike. After using another local bike shop, I returned to Chain Reaction even though it meant a longer trip.

Report a concern   July 20, 2020 — Rated 10 out of 10 by Jeff Ungar Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent service and great communication about a bicycle I ordered for my son.

Report a concern   July 19, 2020 — Rated 10 out of 10 by Cormac Kissane Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledge able and friendly service

Report a concern   July 19, 2020 — Rated 10 out of 10 by L.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Becky was really helpful in getting my kids setup on their new bikes and sorted out. I’ve had a couple of minor things I needed help with and the team was super helpful

Report a concern   July 19, 2020 — Rated 10 out of 10 by B.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable friendly service.

Report a concern   July 18, 2020 — Rated 10 out of 10 by A.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Chain Reaction gave my (neglected) bike a tune-up and fixed some minor problems. This was a very smooth, contact-less transaction. I would highly recommend them, and will definitely be back for my next service or purchase.

Report a concern   July 17, 2020 — Rated 10 out of 10 by D.V. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very personal. They do what they say they're going to do.

Report a concern   July 17, 2020 — Rated 10 out of 10 by M.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I received some great advice on a repair

Report a concern   July 17, 2020 — Rated 10 out of 10 by N.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service, purchased bike for grandson 2 years ago, needed minor repair & they serviced bike while we waited!!! Will buy next bike there...thank you nja

Report a concern   July 16, 2020 — Rated 7 out of 10 by A.B. Chain Reaction Bicycles-Redwood City
What could we do to improve?

I purchased a saddle but since it wasn’t in stock I needed to wait for it. I was told it would be 2weeks before it came in but after nearly a month it never showed up. Had to get a refund and find another place to get the saddle.

Report a concern   July 15, 2020 — Rated 10 out of 10 by B.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I like that the staff are friendly and very knowledgeable. They don't try to push sales but they know when to recommend a product. I particularly like talking with Kevin because he always goes into so much depth when talking about bikes or bike maintenance and I always learn from him.

Report a concern   July 14, 2020 — Rated 10 out of 10 by J.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The salesman that helped me (Kevin J) was extremely helpful and thorough. I was willing to buy the bike unridden but he strongly suggested a test ride. He was clearly quite focused on getting me an excellent fit and we went through two rounds of adjustments. He wasn't just looking at seat height either; he also got me a slightly shorter stem and moved the seat forward to get my knees in the right spot. He got the bike ready quickly, helped me with the few accessories I was looking for, and didn't pressure me to get more expensive or additional items than I was looking for. It was really an excellent experience. I was going to buy my daughter a bike online but I've changed my mind and will be bringing her in to the store to buy one.

Report a concern   July 14, 2020 — Rated 10 out of 10 by Christina Brownson Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I have been saying this for years, the products at Chain Reaction are top class which matches their service. Mike, Steve and everyone I have met there are down to earth people who enjoy what they do and care about their customers. They are interested in what the customer is looking for, bikes, accessories or information. I go there for my biking needs, whether it be a purchase, repair or advice. I feel very confident in their expertise, and welcomed by their friendliness.

Report a concern   July 12, 2020 — Rated 10 out of 10 by David Shearin Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Staff is all very knowledgeable in what they are doing, I like how no matter what time I go in the store the folks behind the counter always act like my bike is their bike and they care so much about making sure my bike is safe and ready to ride.

Report a concern   July 12, 2020 — Rated 10 out of 10 by Gary Boseck Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Good information on products without the pressure to buy. Thank you Don!

Report a concern   July 12, 2020 — Rated 10 out of 10 by Ryan Lopez Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great customer service, Kevin was able to answer all my question, and offer some advice for first time bike ownership. They are friendly, so you will have a great experience. I will be returning for my bike check ups and more.

Report a concern   July 12, 2020 — Rated 10 out of 10 by Michele San Jose Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

It is local, they have a great website that makes purchasing easy,Love that the owners are hands on involved in their business and they know their stuff. Everyone in the store I have talked to is knowledgeable, pleasant and easy to deal with. Highly recommended!

Report a concern   July 11, 2020 — Rated 10 out of 10 by Christopher Michelle Cook Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Trek/ Bontrager with the ability to special order what I need within 3-5 days.


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