2556 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Kudos to MikeJ @Chain Rx in RwC for so graciously fixing my rear gear cluster that was slipping horizontally. They allowed me to bring the bike in even thought the next maint appointments were not until late August. Chain Rx staff are customer oriented. Can't wait to visit their new location after the move.
The service was very good. Keep me posted on when my bike was coming.
Super friendly and helpful staff!
Everything! Staff, supplies, repairs!
Personalized service! That’s huge in my book. High quality products. I have purchased many bikes from them and I have always had good experiences. Good people who have been part of the community for many, many years.
Very helpful and friendly. Excellent service
Bike knowledge and courtesy of staff,
Your people are all very knowledgeable, very helpful, and very friendly. Thank you for the great service!
Super job replacing derailleur cable, adding new tires and chain, and all around tune up. I rode today and the bike is like new - fantastic! Mike and team treat my bike as if it were their own. Thanks guys!
we came late (actually a few minutes after their closing time) one day to test ride a bike, which they very nicely allowed us to do! very much appreciate their flexibility and knowledge of the bikes in general.
Becky was so helpful. She sent me weekly updates on when my bike was going to be delivered. Really easy to talk to and helpful in making suggestions! I won’t ever go to another bike shop! Thank you!
Always great, professional service and they fully explain repair issues with my bike. After using another local bike shop, I returned to Chain Reaction even though it meant a longer trip.
Excellent service and great communication about a bicycle I ordered for my son.
Knowledge able and friendly service
Becky was really helpful in getting my kids setup on their new bikes and sorted out. I’ve had a couple of minor things I needed help with and the team was super helpful
Knowledgeable friendly service.
Chain Reaction gave my (neglected) bike a tune-up and fixed some minor problems. This was a very smooth, contact-less transaction. I would highly recommend them, and will definitely be back for my next service or purchase.
Very personal. They do what they say they're going to do.
I received some great advice on a repair
Great service, purchased bike for grandson 2 years ago, needed minor repair & they serviced bike while we waited!!! Will buy next bike there...thank you nja
I purchased a saddle but since it wasn’t in stock I needed to wait for it. I was told it would be 2weeks before it came in but after nearly a month it never showed up. Had to get a refund and find another place to get the saddle.
I like that the staff are friendly and very knowledgeable. They don't try to push sales but they know when to recommend a product. I particularly like talking with Kevin because he always goes into so much depth when talking about bikes or bike maintenance and I always learn from him.
The salesman that helped me (Kevin J) was extremely helpful and thorough. I was willing to buy the bike unridden but he strongly suggested a test ride. He was clearly quite focused on getting me an excellent fit and we went through two rounds of adjustments. He wasn't just looking at seat height either; he also got me a slightly shorter stem and moved the seat forward to get my knees in the right spot. He got the bike ready quickly, helped me with the few accessories I was looking for, and didn't pressure me to get more expensive or additional items than I was looking for. It was really an excellent experience. I was going to buy my daughter a bike online but I've changed my mind and will be bringing her in to the store to buy one.
I have been saying this for years, the products at Chain Reaction are top class which matches their service. Mike, Steve and everyone I have met there are down to earth people who enjoy what they do and care about their customers. They are interested in what the customer is looking for, bikes, accessories or information. I go there for my biking needs, whether it be a purchase, repair or advice. I feel very confident in their expertise, and welcomed by their friendliness.
Staff is all very knowledgeable in what they are doing, I like how no matter what time I go in the store the folks behind the counter always act like my bike is their bike and they care so much about making sure my bike is safe and ready to ride.
Good information on products without the pressure to buy. Thank you Don!
Great customer service, Kevin was able to answer all my question, and offer some advice for first time bike ownership. They are friendly, so you will have a great experience. I will be returning for my bike check ups and more.
It is local, they have a great website that makes purchasing easy,Love that the owners are hands on involved in their business and they know their stuff. Everyone in the store I have talked to is knowledgeable, pleasant and easy to deal with. Highly recommended!
Trek/ Bontrager with the ability to special order what I need within 3-5 days.
Great prompt service from experienced pros.