based on 2555 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and very knowledgeable
Friendly owner and staff who get it as they themselves are riders. Always trying to help. Nice to have a trustworthy mechanic in town. Also good to help a local small business.
Staff were very friendly & upfront with me about pricing. Good old fashioned customer service. Much appreciated.
Personal attention to getting the bike just right. Mike and crew pay attention to the details so that the test rides and the bike you take home are spot on
The Treks you sell are great bikes that come in a variety of styles, shapes and sizes.
Your sales people are very responsive to the customers' need and quickly learn what kind and size bike you are seeking and with what features and how to outfit it in your service shop with the right assessories . And all this comes at very competitive prices.
Informed staff that is quite helpful.
You guys had a great selection of bikes. Nick was really knowledgeable. He deserves a raise!
Thalia and I thoroughly enjoy the sarcasm provided by the Jacoubowski family.
Buying Trek Bikes from Chain Reaction Bicycles was the best decision I have ever made even if it means a 45 minutes drive or a train ride to the store from where I live. Its a family owned store and they take very good care of customers. Mike who also is the owner of the store will go out of the way and will leave no stone unturned in resolving any issues that you may have with your bike. Recently Mike spent several hours troubleshooting a very small noise that was coming from the front assembly of my new Trek Domane and he made sure that I had the quietest bike after I brought the bike for a service. Basically he made sure that I was happy with my purchase. I would recommend Chain Reaction Bicycles for any bike related purchases.
Great, friendly service.
Quick, easy, trustworthy, friendly professional and experienced suggestions.
Very knowledgeable helpful staff. They know everything about bikes. We're so lucky to have them close by in Redwood City. I don't like going to big sporting goods stores. With Chain Reaction, you can get your questions answered, buy something you need, get your bike serviced, and be out of there quickly.
Poeple. Now. About what they are talking about
Expertise, friendliness
I've always been able to rely on Chain Reaction to service my Trek bikes and, if there ever was an issue, take care of it to my full satisfaction.
Friendly, informative service - keeps us coming back.
Excellent product inventory and staff.
Friendly, helpful, quick service. Thanks for fixing my bike!
Nice and friendly
Chain Reaction is a wonderfully well organized establishment with an extremely helpful staff. Thank you for being there.
Pleasant people. Attentive professional help and advice.
It’s great to receive TRUE customer service from a retailer. Mike took the time to troubleshoot an issue I had with my bike after a chain drop. He verified there were no issues that would cause the problem again, educated me on probable cause, and evaluated my frame for damage He also gave me some information on upgrading my Di2 without it feeling like an up sell.
I can always find components and accessories cheaper online, but I’ll continue to patronize Mike and Chain Reaction because service, and being able to talk to someone face to face will always be more important than saving $10 bucks.
Mike was amazing in having the parts on hand to repair my 42-year old Schwinn, and he turned it around in less than one day because he understood it's my commute bike. My hat is off to Mike and Chain Reaction Bicycles! Thanks for keeping me riding.
I found my experience very helpful. All the store employees were awesome. Steve expecially was great with not just service but his knowledge of all bikes and related accessories.
Great Service!
I really like the customer service. I think it's fantastic!
Great service, whether general tune-up, diagnostics, or new bike selection/purchase.
Picked up my bike Friday evening and went for a ride Saturday morning and had a significant number of initiated gear shifts. Didn't get a chance to look at it after that ride but had a ride Sunday morning which I had many more unintended shifts and when I finished the ride I centered up the small chain ring with the appropriate cog on the cassette and saw the derailleur was definitely out of alignment. I will be putting it on my stand and using the electronic adjustment feature to click it over once or twice to align. I shouldn't have to do that, it should have come back to me that way.
Old fashioned service from a family owned and run business.
Great service! High quality product! Knowledgeable staff! What else can you ask? Love you guys...