based on 2561 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have been a customer of Chain Reaction for 40 years and have purchased many bikes from this company. Also, when needed always had my bike serviced there as well. What I like about the team is that everyone is knowledgeable and willing to help answer all your questions and concerns regarding your bike (s). Whether it's a new bike of a newly serviced one they take the time to make sure you are thoroughly happy with the purchase. Chain Reaction ROCKS!
Excellent service! Work completed within several minutes. Wonderful!
knowledgable staff, able to demo equipment
Attention to detail, good bikes and good service.
Friendly, efficient service, enjoyed our visit.
Knowledgable. Friendly service. Work with the customer. Don’t over- sell you. Go extra lengths to solve mechanical problems and look for cost- effective solutions. Local family business. Love this store.
Excellent service, kind atmosphere, quality Trek bikes and parts. Excellent selection of bikes. Good convenient location
My favorite bike store in the Bay Area.
The staff has been very helpful and courteous. They also do their best to repair the damage as much as possible, rather than simply replacing parts and increasing the bill to us. I highly recommend them. The support was fantastic!
nice,friendly service
Friendly, efficient and affordable!
enuf different helmets sized for me were in stock, various styles & colors -
kind salesman walked us over to helmet wall,
& then we went after it, trying on many,
selecting a very nice Giro + a crisp Bontrager accessory brim -
success !
The employees are very helpful, and always satisfied with the results
Great service! Great people! They had exactly what I was looking for.
Last week I asked about low-end versus high-end seats that I could use during the winter. My seat was torn to shreds. After saving some money, I was able to purchase a new seat and have it installed by a bike mechanic. At first it wasn't level but after bringing it back into the store and having someone look at it they determined quickly that it was in fact not level and fixed the problem. I might come into the store again soon to have the seat adjusted again. Chain reaction is a great store with great people who know their stuff. No Androids here.
Wonderful support as always!
Thank you Chain Reaction for a great tune up service on my bike. Mike is an expert and takes his time checking the bike condition thoroughly and provides his recommendations. He is patient with customers and answers all the questions and concerns. I highly recommend to visit Chain Reaction store and their outstanding services.
Nice people, knowledgeable, good store. I shop here a lot!
I love this family! They are very invested in their product and customer service. We’ve purchased all of our bikes from them and I couldn’t be happier.
I appreciate the friendly personalized service, the Knowledge and professionalism and the efficiency of service.
Excellent service and very knowledgeable.
Helpful staff goal is to get you riding again
Always great and friendly service
Mike (Chain Reaction co-owner with his brother Steve) are the nicest, most professional and efficient bicycle shop owners you could ever want to know.
We had a problem arise with my husband’s e-bike and feared the worst (dead motor) when we took it in to be diagnosed and repaired. (He has ridden it 16,000 miles in 5.5 years!)
As it turned out it was a wheel hub problem and we just needed to replace the wheel with the worn out hub. Whew! Glad it wasn’t a new motor! Mike diagnosed the problem quickly and he repaired the bike the same day! My husband was thrilled since he rides most days.
You won’t find a more honest bike shop to work with. We have bought two Trek bikes from Chain Reaction and turned my brother-in-law on to them as well. He also bought a Trek Project One.
Mike handles all our bicycle purchases, repairs and we have also purchased some cycling clothes from the shop too.
I highly recommend their shop and support buying well known brand bikes like Trek. (I do not recommend buying cheap bikes off the Internet!) By supporting the Chain Reaction shop we are confident that they will take care of us when we need repair work done.
My husband and I highly support Chain Reaction bike shop which is family-owned and run! You won’t regret it!
You answered the phone, you kindly answered my question, you greeted me as soon as I arrived at the shop, you were all very helpful and attentive. Your price (a kickstand and labor to install) seemed excellent. I will definitely return!
Good selection of bicycles and knowledgeable staff made it easy to select the right new bike to replace my old bike.
They know their biking, are quite helpful with repairs and other needs and equipment, and do it all in a friendly way. .
Good, honest service. Friendly staff.
The Chain Reaction Team are very friendly and helpful. One of the best things is that they are all bike riders of various different experiences, and can really relate to some of the questions about different equipment. I also asked if there was any way my bike could be ready for ride the next morning, and four hours later I got a call and it was great.
Trust them to care for my bike!